+ Years of professional experience
James Carinhas
Pompano Beach,FL
Summary
Experienced and detail-oriented banking professional with a focus on achieving goals and maintaining strong client relationships. Fluent in both English and Spanish, possessing excellent communication skills both verbally and in writing. Demonstrated success in performance management and creative problem-solving. Skilled in leadership and teamwork, with a talent for building relationships and effectively communicating with individuals at all levels. Over two decades of experience in direct customer interaction, in-person and over the phone. Proficient in Microsoft Windows/Office and highly adept in computer skills.
Overview
17
17
Work History
Assistant Branch Mgr. Personal and Business Banker
Wachovia Bank, later Wells Fargo
Ft. Lauderdale, FL
01.2005 - 01.2015
- Assisted in managing branch operations and staff to ensure efficient service delivery
- Provided leadership and support to the team to achieve branch goals and objectives
- Collaborated with various departments to enhance customer experience and drive business growth.
- Conducted financial needs analysis profiles for both business and personal clients to determine appropriate products and services
- Managed and maintained sales production goals, loan pipeline, marketing promotions, coaching, and ongoing development of the sales team
- Assisted in the supervision of the branch and oversaw routine day-to-day operations
- Participated in sales development, assisted in hiring, training, performance evaluations, resolving employee issues, and scheduling of hours
- Oversaw activities of the branch team to ensure compliance with banking policies and procedures
- Contributed to the overall operation, productivity, and profitability of the branch
- Engaged in community events and maintained a COI (circle of influence) to have an effective client referral program.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Sales and Service Manager
SouthTrust Bank, later Wachovia Bank
Pompano Beach, Florida
01.2000 - 01.2005
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Sold, serviced, and promoted a broad range of financial products and services, focusing on both personal and business clients with an emphasis on consumer and commercial loans
- Reviewed and processed all documentation for loan applications and new account sales
- Coordinated client retention strategies, cross-selling of related products, services, cash management, and securities to existing clients, establishing multiple account relationships
- Conducted cold calls on potential clients and held meetings with business owners to increase product sales and achieve or exceed quarterly sales goals
- Supported branch prospecting, client retention, and relationship expansion through referrals and regular contact with existing and potential clients, utilizing effective calling techniques, inside sales, and appropriate off-site client contact
- Identified and referred consumer sales opportunities to the appropriate team members.
Assistant Branch Manager, Personal Banker
Savings of America, later SouthTrust Bank
Sunrise , FL
01.1998 - 01.2000
- Promoted and sold a full range of financial products and services to meet customer needs
- Referred customers to other business partners such as Wealth Management, Residential/Commercial Lenders, and Relationship Managers for specialized services.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Arts - Business Management -
University of Texas
San Antonio, Texas01.1992
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Relationship Building
- Cash Handling
- Goals and performance
- Banking
- Loan Documentation
- Financial Services
- Loans
Continuoustraining
- Gold Coast Schools Real Estate Licensing March -2015
- Savings of America, SouthTrust, Wachovia & Wells Fargo Bank, 1998 - 2015 Completed continuous bank training in product sales, residential & commercial lending, business development, management, and S.A.F.E. registrar MU4R certified
- Citibank Miami Executive Training Center 1997 - 1998
- Bank of America Florida 1995 - 1997
Location
Flexible
Personal Information
I have a strong passion for culinary arts and experimenting with recipes in the kitchen. Additionally, I find pleasure in indulging in mini-series and cherishing moments at home with my partner, with whom I have shared 20 successful years.
Languages
Spanish
Native or Bilingual
Summary
Experienced and detail-oriented banking professional with a focus on achieving goals and maintaining strong client relationships. Fluent in both English and Spanish, possessing excellent communication skills both verbally and in writing. Demonstrated success in performance management and creative problem-solving. Skilled in leadership and teamwork, with a talent for building relationships and effectively communicating with individuals at all levels. Over two decades of experience in direct customer interaction, in-person and over the phone. Proficient in Microsoft Windows/Office and highly adept in computer skills.
Timeline
Assistant Branch Mgr. Personal and Business Banker
Wachovia Bank, later Wells Fargo
01.2005 - 01.2015
Sales and Service Manager
SouthTrust Bank, later Wachovia Bank
01.2000 - 01.2005
Assistant Branch Manager, Personal Banker
Savings of America, later SouthTrust Bank
01.1998 - 01.2000
Bachelor of Arts - Business Management -
University of Texas
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