Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Carlson

Midvale,UT

Summary

Dynamic leader with a proven track record at Holiday Oil, adept in operations management and fostering teamwork. Excelled in enhancing team productivity and customer satisfaction through innovative strategies and effective communication. Skilled in multitasking and adaptability, achieving significant improvements in workflow efficiency and safety protocols.

Overview

17
17
years of professional experience

Work History

Supervisor

Holiday Oil
11.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Electrician

McMillan Services
07.2019 - 11.2023
  • Installed and wired electrical transformers, service panels, and circuit breakers.
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Troubleshot and repaired malfunctioning systems and components.
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
  • Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.

Electrician

W Systems
04.2018 - 07.2019

General Manager

Wing Nutz Restaurant
07.2012 - 03.2015
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

General Manager

Snowbird
09.2007 - 12.2012
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reported issues to higher management with great detail.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Education

Odyssey Academy
Slc
1998

Skills

  • Complex Problem-solving
  • Operations management
  • Verbal and written communication
  • Coaching and mentoring
  • Workflow management
  • Employee development
  • Performance management
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Multitasking
  • Time management
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills
  • Active listening
  • Reliability
  • Adaptability
  • Self motivation
  • Task prioritization

Timeline

Supervisor

Holiday Oil
11.2023 - Current

Electrician

McMillan Services
07.2019 - 11.2023

Electrician

W Systems
04.2018 - 07.2019

General Manager

Wing Nutz Restaurant
07.2012 - 03.2015

General Manager

Snowbird
09.2007 - 12.2012

Odyssey Academy

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