Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Caroleo

Norman,Oklahoma

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

CSU

Advanced Call Center Technologies LLC
03.2022 - Current


  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Hybrid Tech

Swift
02.2020 - 02.2022

pest control and carpet technician

  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
  • Streamlined inventory management processes, ensuring timely delivery of necessary materials for scheduled services.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.

Security Officer

Department Of Corrections
01.2019 - 01.2020
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.

Education

High School Diploma -

Penn Foster High School
Online
12.2014

Skills

  • [Type] Software Proficiency
  • Research
  • Verbal Communication
  • Recordkeeping
  • Multitasking
  • Time Management
  • Flexible and Adaptable
  • Computer Skills
  • Data Management
  • Basic Math
  • Supervision and leadership
  • Organization

Timeline

CSU

Advanced Call Center Technologies LLC
03.2022 - Current

Hybrid Tech

Swift
02.2020 - 02.2022

Security Officer

Department Of Corrections
01.2019 - 01.2020

High School Diploma -

Penn Foster High School
James Caroleo