James Carrington
Norfolk,VA
Summary
Dynamic leader with a proven track record at Humano LLC, adept in staff management and process improvement. Excelled in enhancing team productivity and customer satisfaction through innovative strategies and effective problem-solving. Skilled in inventory control and fostering strong relationships, achieving significant operational efficiencies.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Amazon
08.2024 - 10.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
Supervisor
Humano LLC
09.2023 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Warehouse Worker
Humano LLC
04.2022 - 06.2023
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
Warehouse Worker
American Lumper Services
04.2021 - 06.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Lot Attendant
Funderburk Auto
07.2018 - 08.2019
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Followed safety protocols for personal, guest and automobile safety.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.
- Parked and retrieved cars according to customer needs.
- Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Expedited service appointments by promptly delivering customer vehicles to service technicians upon arrival.
- Improved lot organization and space optimization by strategically arranging vehicles according to size and category.
Server
Golden Corral Buffet and Grill
06.2017 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Streamlined order-taking process to minimize wait times for diners.
Education
High School Diploma -
Oscar F. Smith High School
Chesapeake, VA06.2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff discipline
- Team building
- Processes and procedures
- Process improvement
- Relationship building
Timeline
Warehouse Worker
Amazon
08.2024 - 10.2024
Supervisor
Humano LLC
09.2023 - 11.2023
Warehouse Worker
Humano LLC
04.2022 - 06.2023
Warehouse Worker
American Lumper Services
04.2021 - 06.2021
Lot Attendant
Funderburk Auto
07.2018 - 08.2019
Server
Golden Corral Buffet and Grill
06.2017 - 02.2018
High School Diploma -
Oscar F. Smith High School