VERNICE CARSBY
Canal Winchester,OH
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
City of Columbus-COAAA
Columbus, OH
09.2022 - Current
- Provides case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of individuals and families.
- Assesses the health and social environment of consumers to determine needs: documents problem areas and desired goals.
- Provides appropriate crisis intervention to deal with personal needs and concerns of clients and caregivers.
- Maintains logs and electronic client records following department and agency policies for effective monitoring.
- Develops trusting relationships with social services, health care providers and governmental agencies.
- Link clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Monitors services delivered to clients on an ongoing basis to ensure that clients health and safety are maintained.
- Assists individuals with eligibility for available benefits.
ERS Clinical Counselor/Generalist
Netcare Access
Columbus, OH
09.2022 - Current
- Triage via calls by determining the severity of the client's request; provides linkage to appropriate Netcare Access locations and/or other community services and hotlines.
- Helps callers to Netcare's crisis hotline, while expressing compassion, concern and expertise in helping them develop solutions.
- Documents in Vibrant National Suicide Prevention/ 988 Lifeline platform as well as in Avatar and other databases.
- Makes appropriate internal/external emergency and crisis intervention referrals; dispatches crisis services (CCR, Probate Pre-screener, Older Adult, ROW ONE, Civilian Mobile Crisis team, other community resources) and or cab or 911 as appropriate.
- Maintains timely and complete documentation of services and activities, which meet the standards of Netcare and accrediting agencies.
- Operates and responds to calls and chat requests.
- Responds to waiting phone calls, text and chat requests, within time parameters.
- Monitors Teams instant messaging system and uses it to communicate with supervisor and coworkers.
- Responds to all inquiries with compassion, and using soothing means of communication through calls and chat, and uses clinical skill to de-escalate callers and ascertain risk by using appropriate screening tools and safety planning with clients.
- Demonstrates skill in engaging clients who may be reluctant to share in chats.
- Problem-solves with callers to the Homeless Hotline, attempting diversion from shelter whenever possible, and entering and managing homeless shelter waitlists and overflow beds.
- Performs other duties as assigned.
Recovery Case Manager/Assessment Specialist
CareStar Inc.
Columbus, OH
04.2018 - 09.2022
- Administers the Adults Needs and Strengths Assessment(ANSA) in order to check qualifying criteria, for the State of Ohio Medicaid Specialized Recovery Services Program(Initially and Annually)
- Monitor and provide ongoing case management services for various diagnosis and populations
- Coordinate Care for individuals with Managed Healthcare Providers
- Provide individuals linkage to community resources
- Developing Person Centered Plans for Specialized Recovery Services(SRS)
- Submit electronic records to managed healthcare providers
- Assisting clients with Annual Medicaid Redetermination and Medicare Services
- Monitoring, identifying, reporting all incidents and Event Based Updates(EBU)
- Prevention planning to reduce risk reoccurrence
- Assessed cases for instances of abuse, neglect, exploitation and took appropriate action.
Clinical Case Manager
Lighthouse Behavioral Health
Columbus, OH
09.2021 - 06.2022
- Developed appropriate care plans for at-risk individuals with Substance Use Disorder
- Promote Disease Model for Addiction and Evidence Based Treatment
- Educated clients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Procured resources from diverse providers to develop specified intervention plans for clients.
- Assisting Clients through medically assisted treatments
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Collaborated with interdisciplinary team of professionals as well as clients to determine appropriate treatment options.
- Helped clients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Performed psychosocial assessments to identify barriers in clients to obtain or use medications.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Performed psychosocial assessments and evaluations of current needs.
- Conducted group therapy sessions for outpatient clients.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Counseled clients on ongoing basis to assist with challenges.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Worked closely with drug court staff in designing treatment plans specific to client needs.
- Developed client treatment plans based on research, clinical experience and client histories.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
- Identified treatment goals based on individual diagnosis and history.
- Maintained thorough clinical treatment notes.
- Completed administration work and paperwork.
- Utilized facility database systems to update patient records, and transfer files.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Operations Manager
Get U There Transportation
Gahanna, OH
11.2012 - 05.2017
- Oversaw operations of organization and managed compliance
- Managed team of 50 plus drivers and office personnel
- Interviewed, trained, and supervised staff
- Communicated between consumers, families, providers, service coordinators, county board and state personnel to promote excellent service
- Conducted prospective client interviews to obtain contracts from community partners
- Managed marketing of transportation services to ensure service growth
- Provided Specialized transportation to individuals with various diagnosis and populations
Case Manager Assistant
Columbus Area Mental Health
Columbus, OH
02.1998 - 11.2012
- Assisted severely mentally challenged, substance use and recently incarcerated residents in 24/7 treatment facility with self-determination and advocacy
- Administered medication and treatment to ensure health and safety
- Completed resident admissions,discharges, and transfers
- Provided transportation to various appointments
Lead Program Manager/Case Manager
Franklin County Board of Developmental Disabilities
Columbus, OH
02.1992 - 11.2012
- Facilitated communication as the primary point of contact for consumers, families, providers and specialists to promote development and well-being
- Trained and supervised new staff
- Developed and implemented individual service plans and vocational plans
- Consulted with families to assess needs to coordinate services
- Completed paperwork in a timely manner in order to execute proper assistance for consumers
- Performed other assigned duties to demonstrate flexibility and commitment to organization
Education
Bachelor of Arts - SOCIAL WORK
Ohio Dominican University
Skills
- Highly knowledgeable of Developmental Disabilities,Mental Health Challenges and Substance Use Disorders
- Treatment plans knowledge
- Highly knowledgeable of Medicaid and Medicare Services
- Strong customer service skills
- Employee Development Management Consultant
- Ability to communicate professionally, concisely, and effectively with internal and external customers
- Strong organizational, planning, and problem-solving skills
- Proficient in Microsoft Outlook, Word and Excel
- Screen and investigate inquiries for community resources
- Assist law enforcement agencies and court systems
- Medical terminology
- Documentation review and outcomes
- Group facilitator
- Behavioral health
- Crisis Intervention
- Intervention Plans
Certification
- CDCA
- CERTIFIED ADOPTION/FOSTOR ASSESSOR
- BLS/CPR/FIRST AID
- LSW
Timeline
Clinical Case Manager
City of Columbus-COAAA
09.2022 - Current
ERS Clinical Counselor/Generalist
Netcare Access
09.2022 - Current
Clinical Case Manager
Lighthouse Behavioral Health
09.2021 - 06.2022
Recovery Case Manager/Assessment Specialist
CareStar Inc.
04.2018 - 09.2022
Operations Manager
Get U There Transportation
11.2012 - 05.2017
Case Manager Assistant
Columbus Area Mental Health
02.1998 - 11.2012
Lead Program Manager/Case Manager
Franklin County Board of Developmental Disabilities
02.1992 - 11.2012
Bachelor of Arts - SOCIAL WORK
Ohio Dominican University
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