JAMES CARTER
Hampton,Ga
Summary
Forward-thinking Senior Manager adept at managing teams of 2000+ employees with 50+ direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
8
8
years of professional experience
Work History
Senior Manager – Transportation
Newrest
09.2022 - Current
- Mentor and coach Managers as needed to ensure performance and adherence to policy
- Train, coach and mentor Managers and other direct reports to promote a strong talent bench for succession planning purposes and career advancement within the unit and other units throughout the country
- Ensure all policies and procedures are followed per company and client requirements
- Fully responsible for the operations of the entire unit, including Transportation, production, planning, supply, safety, quality, personnel, and customer service
- Meet all KPI’s according to KPI standards
- Meticulously plan and foresee issues that may cause delays in timely arrival, mediocre quality, or safety hazards
- Develop and implement operating methods to improve quality, production, and safety
- Drive improvements in productivity, cost reduction, plant output, capacity and waste while continuing to deliver quality products on time fulfillment to customers.
Senior Ops Manager/Project Manager
Kroger Automated Fulfillment/Delivery
08.2021 - 09.2022
- Responsible for the effective and successful management of leadership members, labor, productivity, quality control and safety measures as established
- Enhance the operational procedures, systems, and principles in the areas of information flow and management, operational processes, enhanced management reporting, and look for opportunities to expand systems
- Responsible for interviewing, selection, and hiring; training new and existing leadership members
- Contribute recommendations for strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality standards
- Schedule expenditures; analyze variances; initiating corrective actions
- Provide inspired leadership
- Coordinate teams to foster exchange of ideas and provide cross-team learning opportunities
- Identify potential opportunities and key KPI’s and work to find solutions to maximize efficiency and revenue
- Lead lean initiatives and process flows
- Built layout of facility via 5s/six sigma initiative
- Incorporated first hour vs
- Last hour productivity initiatives for successful launch.
General Manager/Site Manager
Port City Logistics/Walmart E-Commerce 8767
08.2020 - 07.2021
- Ensure compliance with all company’s policies and procedures
- Manage and monitor all on-site operations
- Organize business review meetings with clients to improve performance continuously and qualitatively
- Recruit, train, and induct leadership staff and team members to achieve and maintain designed staffing patterns
- Organize and conduct interviews for leadership and team members staffing
- Coordinate with supervisor and management to plan activities to drive KPI’s
- Develop activities to drive moral and engagement with team members
- Manage employee pool by hiring, retaining, and terminating of same, evaluate performance and counselling employees to drive performance
- Maintain weekly payroll of permanent and temporary hires while maintaining personnel files to facilitate effective personnel management
- Provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirements.
Outbound/ Consolidation Manager
Walmart E-Commerce 8240/ATL1
01.2020 - 08.2020
- Responsible for overseeing and managing company’s overall supply chain/e-commerce and planning strategy and operations to maximize the process efficiency and productivity
- Determine key e-commerce KPI’s
- Suggest solutions for process improvements and identify process bottlenecks and implement solutions in a timely manner
- Train and evaluate others
- Manage labor costs, personnel productivity, inventory levels, data accuracy and shipping strategies
- Measure and report on the effectiveness of departmental activities and operations.
ASAP Manager
Walmart Supply Chain/ Fashion 6014
08.2019 - 01.2020
- Responsible for overseeing and managing company's overall supply chain and planning strategy and operations to maximize the processes efficiency and productivity
- Determine key supply chain KPIs
- Suggest and establish solutions for process improvements
- Identify process bottlenecks and implement solutions in a timely manner
- Manage, train, and evaluate others
- Establish and adjust work procedures to meet distribution center demands, production schedules, established workflows, and OSHA safety guidelines
- Improve warehouse operations using lean practices and share warehouse data to improve productivity, quality, and customer service standards.
Operations Manager/ TDR Instructor
Amazon logistics/ AMZL
07.2018 - 08.2019
- Launched building (startup facility) Acting Station Manager for 6 months Manage overall operations through effective and successful management of labor, productivity, quality control and safety measures as outlined in company policies
- Serve as a company representative on regulatory issues
- Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems
- Overseer of training for new and existing management and employees; planning, assigning and delegating work; authoring and discussing with management and employee’s performance appraisals
- Conduct employee performance reviews and formulate corrective action plans, as necessary.
M/P Shipping/Receiving Manager
Walmart Supply Chain/ Grocery 6091
11.2017 - 07.2018
- Use software to track, check, prioritize and route shipments
- Manage all important documents such as advanced shipping notice, pick slips, bill of lading, etc
- Direct the flow of freight from preparation to shipment
- Inspect labels, barcodes, and other features of completed shipments
- Supervise and lead associates
- Collaborate with warehouses and stores to optimize processes
- Resolve issues regarding shipment to stores
- Ensure compliance with legal regulations and company policies
- Improve warehouse operations using lean practices and share warehouse data to improve productivity, quality, and customer service standards.
CSAP (compliance, safety, security, and asset protection) Area Manager/ Red Cross Instructor
Walmart logistics/ Fashion 6029
10.2016 - 11.2017
- Plan and execute safety strategies and initiatives
- Conduct OSHA, EPA, and Asset Protection audits to ensure compliance with Federal Regulations
- Initiate policy revisions to improve process efficiency
- Influence building management and associates to accept and drive safety and compliance procedures
- Think and plan strategically on how to implement technology updates to reduce human error
- Communicate safety and compliance initiatives to associates and leaders verbally and in writing
- Create training documents for network and building use
- Collaborate with Operations and Area Managers to ensure safety and compliance goals are met
- Train associates and managers on proper compliance and safety policies and procedures
- Utilize closed circuit television to investigate safety and theft incidents
- Manage associates and ensure that they have the resources to meet their professional goals
- Generate and implement processes to improve associate workflow and efficiency
- Create an environment that drives elevated levels of service to the customer, respect for the individual, and strives for excellence
- Train all associates and managers on proper CPR/AED techniques
Education
B.S. in Education -
Howard University
05.2011
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Operations Planning
- Data Analytics
- Organizational improvement
- Budget Oversight
- Partnership Development
- Logistics operations management
- Process Improvement
References
Professional references available upon request
Timeline
Senior Manager – Transportation
Newrest
09.2022 - Current
Senior Ops Manager/Project Manager
Kroger Automated Fulfillment/Delivery
08.2021 - 09.2022
General Manager/Site Manager
Port City Logistics/Walmart E-Commerce 8767
08.2020 - 07.2021
Outbound/ Consolidation Manager
Walmart E-Commerce 8240/ATL1
01.2020 - 08.2020
ASAP Manager
Walmart Supply Chain/ Fashion 6014
08.2019 - 01.2020
Operations Manager/ TDR Instructor
Amazon logistics/ AMZL
07.2018 - 08.2019
M/P Shipping/Receiving Manager
Walmart Supply Chain/ Grocery 6091
11.2017 - 07.2018
CSAP (compliance, safety, security, and asset protection) Area Manager/ Red Cross Instructor
Walmart logistics/ Fashion 6029
10.2016 - 11.2017
B.S. in Education -
Howard University