James Carter
Bronx, NY ,NY
Summary
Accomplished Manager with a proven track record at Wildlife Conservation, adept in team leadership and complex problem-solving. Boosted customer satisfaction through strategic dispute resolution and enhanced service delivery. Skilled in data analytics and staff training, significantly improving operational efficiency and employee performance.
Overview
13
13
years of professional experience
Work History
Manager
Wildlife Conservation
03.2022 - Current
- Managing and motivating employees to be productive and engaged in work while assisting guest.
- Managing multiple tasks in a fast pace environment
- Maintaining a professional, organized, and safe environment for employees and guest.
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarding new employees with training and new hire documentation.
- Maximizing performance by monitoring daily goals and mentoring team members.
Assistant Seasonal Manager
Wildlife Conservation
03.2017 - 03.2022
- Managed cash handling procedures, reducing errors while maintaining accurate daily reports of transactions.
- Resolved issues between employees quickly before escalating them further up management chain; maintained a positive work environment conducive to productivity and teamwork.
- Supported store manager in analyzing sales data to identify trends, making informed decisions about product offerings and pricing adjustments accordingly.
- Participated in regional meetings with other Assistant Seasonal Managers sharing best practices for maximizing efficiency during busy seasons.
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Optimized store layout by rearranging merchandise displays, resulting in improved traffic flow and increased sales opportunities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Crew Worker
Center For Employment Opportunities
11.2016 - 03.2017
- Participated in training sessions to continuously improve skills, contributing to a more knowledgeable workforce.
- Improved crew efficiency by implementing task delegation and time management strategies.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.
- Kept customers and crew areas organized.
- Actively participated in weekly meetings discussing updates on ongoing projects while sharing ideas for improvement.
Barber
Self-employed
09.2013 - 07.2016
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Managed and scheduled appointments for clients.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
Assistant Store Manager
Nike
04.2011 - 07.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Arts - Fashion Merchandising
Berkeley College
New York, NYSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Business Administration
- Key Performance Indicators
- Data Analytics
Accomplishments
Manager of the year recipient
Timeline
Manager
Wildlife Conservation
03.2022 - Current
Assistant Seasonal Manager
Wildlife Conservation
03.2017 - 03.2022
Crew Worker
Center For Employment Opportunities
11.2016 - 03.2017
Barber
Self-employed
09.2013 - 07.2016
Assistant Store Manager
Nike
04.2011 - 07.2012
Bachelor of Arts - Fashion Merchandising
Berkeley College