James Carter
Linthicum Heights,MD
Summary
Dynamic professional with a proven track record in management and public safety, excelling in strategic problem solving, effective decision-making and conflict resolution. At Dish Network, I led a team of 30 technicians, enhancing productivity and service quality. As a public safety officer, I assessed risks, responded to emergencies, and maintained a secure environment. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, project management, and problem-solving expertise.
Overview
23
23
years of professional experience
Work History
Stay at Home Dad
Self-Employed
02.2012 - Current
- Proven problem-solving and decision making skills.
- Excellent ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of responsibility.
- Excellent time management with a keen attention to detail.
Field Service Manager
Dish Network Corp
03.2011 - 02.2012
- Led team of up to 30 service technicians in field activities.
- Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
- Implemented quality control measures to maintain high standards of service delivery.
- Increased team productivity with effective scheduling and resource allocation.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Generated data-driven reports on team and individual performance to drive productivity, efficiency, safety and costumer satisfaction.
Service Technician
Dish Network Corp
03.2010 - 03.2011
- Diagnosed and troubleshot problems, repairing, and restoring satellite services to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Effectively communicated and collaborated with team members such as the Field Service Manager, Dispatch and Customer service.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and effectively communicated operation and routine maintenance protocols to customers.
Security Officer
Bear Creek Mountain Resort
11.2007 - 11.2009
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly and effectively during emergency situations to reduce opportunity for damage or injury while prioritizing the safety of guests and personnel.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Assisted the Pennsylvania State Police in the investigation of various crimes such as theft, assault and vandalism.
Vice President of Administration
Tridon Industries, Inc.
04.2003 - 06.2007
- Collaborated with executive leadership to establish long-term business goals while developing actionable strategies for achieving them.
- Oversaw human resource tasks including payroll and employee benefits.
- Managed purchasing, sales, and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
ACT 120 Certification - Public Safety
Allentown Police Academy
Allentown, PA07-2008
Bachelor of Arts - Liberal Arts
Franklin & Marshall College
Lancaster, PA05-2001
Skills
- Strategic problem solving
- Effective decision-making
- Prioritization and scheduling
- Collaborative teamwork
- Detail-oriented approach
- Dependable and responsible
Timeline
Stay at Home Dad
Self-Employed
02.2012 - Current
Field Service Manager
Dish Network Corp
03.2011 - 02.2012
Service Technician
Dish Network Corp
03.2010 - 03.2011
Security Officer
Bear Creek Mountain Resort
11.2007 - 11.2009
Vice President of Administration
Tridon Industries, Inc.
04.2003 - 06.2007
ACT 120 Certification - Public Safety
Allentown Police Academy
Bachelor of Arts - Liberal Arts
Franklin & Marshall College
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