James Carter III
Charleston,WV
Summary
Dedicated health care administrator with a bachelor's in health care administration and expertise in financial management and operational supervision. Proactive and adaptable with a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
29
29
years of professional experience
Work History
Financial Advisor
Pioneer Appalachia Federal Credit Union
Charleston, WV
03.2022 - Current
- Provide superior customer service through listening, anticipating their needs, and recommending financial services. Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
- Maintain an in-depth knowledge of retail consumer and services, and recommend appropriate solutions.
- Primarily focused on cross-selling to existing customer base and engaging in outside sales activities, as directed.
- Provide guidance to CSRs with respect to the sales and referral process.
- Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
- Act with confidence by answering customer questions and owning customer issues.
- Maintain a position of trust and responsibility by keeping all business confidential.
- Follow Business Conduct and Ethics, and other related policies, maintaining ethical behavior at all times.
- Adhere to established policies and procedures while opening/servicing the full range of Retail products.
- Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
- Collaborated closely with internal departments such as operations and compliance teams during audits and reviews.
Assistant Branch Manager 4
SunTrust
Charleston, WV
02.2009 - 06.2017
- Provide superior customer service through listening, anticipating their needs, and recommending financial services.
- Provided training to new employees on company policies and procedures.
- Organized special events such as seminars or workshops related to banking services.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
- Coordinated marketing activities such as promotional campaigns, advertising.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Assisted in developing budgets for the branch and monitoring expenses against budget projections.
- Recruited new staff members through job postings and conducting interviews.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
- Evaluated operational processes regularly in order to identify areas for improvement.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Trained and mentored highly effective teams to meet corporate service standards.
- Opening and closing accounts, taking loan applications, and referring customers to specialized bankers.
- Support goals of the branch through effective teamwork.
- Routine teller transactions, train new employees, wire transfers, and notarize.
- Responsible for maintaining and expanding relationships with both commercial and consumer clients.
Banking Office Center Manager
WesBanco
Charleston, WV
08.2007 - 01.2009
- Balancing the branch nightly, control of vault cash counts. Leads, coaches, evaluates, executes, and impacts the proactive marketing activities for the attraction, expansion, and retention of customers.
- Using a Banking Center Daily Plan, determines, coordinates, and proactively markets the activities of the team and individual colleagues. Provides daily coaching and evaluations for effective execution.
- Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
- Manages the acquisition of consumer and business clients through the effective use of targeted leads, self-sourcing new business, managing referral source relationships, and implementing and executing value-added financial presentations.
- Leads Portfolio Management efforts to retain and expand the current portfolio of customers by deepening the customer relationship and increasing the number of portfolio customers in the Banking Center.
- Impacts revenue growth of the Banking Center.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Developed, implemented, and managed center's budget.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Recruited new employees by conducting interviews and orientations for new hires.
- Developed strategies to increase sales revenue within the center.
- Analyzed financial data related to the center's operations such as expenses, profits and losses.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Evaluated job performances of team members regularly through feedback sessions.
- Implemented marketing campaigns aimed at increasing brand awareness among potential customers.
- Coordinated events such as product launches or promotional activities within the center.
- Organized training programs for existing staff members in order to keep them up-to-date on industry trends or changes in company policy.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Participated in networking events with other centers or representatives from corporate headquarters.
- Motivated and led team members to work together to achieve targets.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Facilitated team meetings, fostering communication and collaborative problem-solving.
- Established partnerships with community organizations to promote center programs and services.
- Monitored compliance with federal, state, and local regulations, maintaining operational standards.
- Coordinated staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Delegated work to staff, setting priorities and goals.
- Developed and monitored key performance indicators to track center achievements and goals.
Banker-Senior Investment Representative
Huntington National Bank
Charleston, WV
04.1996 - 02.2007
- Primarily responsible for generating new consumer and business banking customers through external call efforts.
- Meets and exceeds minimum sales requirements to maintain licensing and certifications.
- Develops and implements business plans, and ensures all team members are working towards these goals together.
- Builds and expands quality personal and corporate customer relationships through individual and team product sales.
- Complies with bank security practices.
- Responsible for offering a full range of bank products, resulting in a moderate level of overall sales and service transactions.
- Researched market trends to identify opportunities for product development or improvement.
- Participated in community outreach events to promote awareness of the bank's services.
- Collaborated with marketing team members to develop creative advertising strategies.
- Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
- Articulated value of stocks, bonds and mutual funds and educated clients on benefits of each.
- Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
- Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ08-2024
Master of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Managing Wealth
- Developing Financial Plans
- Banking
- Debt Management
- Risk Management
- Quality Improvement
- Regulatory knowledge
- Operations Management
- Human Resources Management
- Decision-Making
- Organizational Development
- Professional Networking
- Strategic Planning
- Facility Design
- Auditing
- Integration
- Innovation
Timeline
Financial Advisor
Pioneer Appalachia Federal Credit Union
03.2022 - Current
Assistant Branch Manager 4
SunTrust
02.2009 - 06.2017
Banking Office Center Manager
WesBanco
08.2007 - 01.2009
Banker-Senior Investment Representative
Huntington National Bank
04.1996 - 02.2007
Bachelor of Science - Health Administration
University of Phoenix
Master of Science - Health Administration
University of Phoenix
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