James Castelli
Poughkeepsie,NY
Summary
1- Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
2- Diligent with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
3 -Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
McDonald's Crew Member
McDonald's
01.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Banquet Server
Grandview
03.2023 - 04.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
John Jay High School
2012 NY-52 Hopewell Junction NYSkills
- Customer service
- Interactive communication skills
- Leadership qualities
- Drive-thru operations
- Hospitality service expertise
- Team collaboration
- Customer service excellence
- Cash handling and management
- Written and verbal communication
- Cash handling expertise
- POS system operations
- Punctual and reliable
- Positive attitude
Timeline
McDonald's Crew Member
McDonald's
01.2024 - Current
Banquet Server
Grandview
03.2023 - 04.2024
High School Diploma -
John Jay High School