Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAMES CASTRANIO

Newark,OH

Summary

Experienced with operational tasks and administrative support. Utilizes strong communication skills and adaptability to meet team goals. Track record of effective problem-solving and collaboration to achieve desired outcomes.

Overview

27
27
years of professional experience

Work History

Staff Member

Licking County YMCA
Newark, OH
06.2022 - Current
  • Directed daily operations, focusing on maintaining high-quality service and promoting positive member experiences.
  • Established and enforced comprehensive safety protocols for facility operations.

Sr. Specialist Collections/OPR

Discover Financial
New Albany, OH
09.2011 - 12.2025
  • Implemented risk assessment protocols to safeguard consumer credit card accounts.
  • Executed inbound and outbound calls to assess risk and evaluate accounts for credit line increases and reinstatement.
  • Utilized tools to identify and engage delinquent customers for effective debt recovery.

PC Service Specialist I

Nationwide Insurance
Dublin, OH
05.2010 - 09.2011
  • Customer service for Property and Casualty Division.
  • Services insurance business via direct (inbound) telephone and/or Internet contact with customers and agents.
  • Maintained friendly and professional customer interactions.
  • Provide service regarding insurance needs, product availability and sales.

Senior Credit Analyst II

Bank of America
Wilmington, DE
07.1999 - 05.2010
  • Executed daily processing of numerous customer transactions across consumer and business lines of credit, including small business credit cards and high-value loans for medical professionals.
  • Utilized diverse resources, including personal credit reports and SBFE bureaus, to thoroughly assess each application.
  • Facilitated daily mentoring sessions for credit analysts on policy and procedures.
  • Acknowledged as a leading authority within peer group, demonstrating industry expertise.
  • Conducted ongoing education on recent changes to lending laws and banking products.

Education

Bachelor of Science - Hospitality/Business Management

Indiana University of Pennsylvania
Indiana, PA
06.1979

Skills

  • Management background
  • Goal-oriented
  • Strong teamwork
  • Customer relations skills
  • Customer service expertise
  • Leadership qualities

Timeline

Staff Member

Licking County YMCA
06.2022 - Current

Sr. Specialist Collections/OPR

Discover Financial
09.2011 - 12.2025

PC Service Specialist I

Nationwide Insurance
05.2010 - 09.2011

Senior Credit Analyst II

Bank of America
07.1999 - 05.2010

Bachelor of Science - Hospitality/Business Management

Indiana University of Pennsylvania