Experienced with operational tasks and administrative support. Utilizes strong communication skills and adaptability to meet team goals. Track record of effective problem-solving and collaboration to achieve desired outcomes.
Overview
27
27
years of professional experience
Work History
Staff Member
Licking County YMCA
Newark, OH
06.2022 - Current
Directed daily operations, focusing on maintaining high-quality service and promoting positive member experiences.
Established and enforced comprehensive safety protocols for facility operations.
Sr. Specialist Collections/OPR
Discover Financial
New Albany, OH
09.2011 - 12.2025
Implemented risk assessment protocols to safeguard consumer credit card accounts.
Executed inbound and outbound calls to assess risk and evaluate accounts for credit line increases and reinstatement.
Utilized tools to identify and engage delinquent customers for effective debt recovery.
PC Service Specialist I
Nationwide Insurance
Dublin, OH
05.2010 - 09.2011
Customer service for Property and Casualty Division.
Services insurance business via direct (inbound) telephone and/or Internet contact with customers and agents.
Maintained friendly and professional customer interactions.
Provide service regarding insurance needs, product availability and sales.
Senior Credit Analyst II
Bank of America
Wilmington, DE
07.1999 - 05.2010
Executed daily processing of numerous customer transactions across consumer and business lines of credit, including small business credit cards and high-value loans for medical professionals.
Utilized diverse resources, including personal credit reports and SBFE bureaus, to thoroughly assess each application.
Facilitated daily mentoring sessions for credit analysts on policy and procedures.
Acknowledged as a leading authority within peer group, demonstrating industry expertise.
Conducted ongoing education on recent changes to lending laws and banking products.
Education
Bachelor of Science - Hospitality/Business Management
Indiana University of Pennsylvania
Indiana, PA
06.1979
Skills
Management background
Goal-oriented
Strong teamwork
Customer relations skills
Customer service expertise
Leadership qualities
Timeline
Staff Member
Licking County YMCA
06.2022 - Current
Sr. Specialist Collections/OPR
Discover Financial
09.2011 - 12.2025
PC Service Specialist I
Nationwide Insurance
05.2010 - 09.2011
Senior Credit Analyst II
Bank of America
07.1999 - 05.2010
Bachelor of Science - Hospitality/Business Management