James Catalano

Working under direct supervision of the DEC Division of Law Enforcement, serve as dispatchers for emergency and nonemergency calls from officers and the general public. Most calls are primarily directed to the DEC's mission. Additionally, I obtain necessary information from callers to initiate assistance, serve as radio dispatchers of police resources, and perform clerical, administrative, and other duties related to the dispatch center service. Candidates must be able to communicate and work well with other dispatchers and the public. Work conditions include sitting or standing for extended periods with aheadset on while monitoring computer screens; entering information using a computer keyboard; coordinating eye/hand movements while handling calls for the efficient use of radios and computers; speaking calmly and clearly to elicit information and giving instructions to a continuous flow of callers under stress; listening carefully to understand caller information; making responsible judgments where timing is critical;and working within hearing distance of other dispatchers working under similar conditions. Working directly under the Direction of the captain of the communications unit, provide Technician-level Support for the Division of Law Enforcement's LMR System, including but not limited to mobiles, portables, consoles, and repeaters. This includes but isnot limited to Software upgrades, Firmware updates, Code plug modifications, Rekeying of Encryption keys for LMR Radios, RF analysis, Cache Radio maintenance, andproposing Cache Radio Protocols.supportdirection

I will supervise and perform restoration services for damage caused by water, fire, or smoke. This includes overseeing other necessary specialty services to meet or exceed company and customer quality standards. My responsibilities will include loading and unloading equipment and supplies from the vehicle to the work site, clearing the work site by moving furniture and equipment, and restoring the site to its original configuration upon completion.I am responsible for supervising and performing restoration services for damages caused by water, fire, or smoke. I also oversee other necessary specialty services to ensure they meet or exceed company and customer quality standards. My duties include loading and unloading equipment and supplies from the vehicle to the work site, clearing the work site by moving furniture and equipment, and restoring the site to its original configuration upon completion. I supervise restoration involving specialized cleaning and repair of carpeting, upholstery, and drapery and also clean, dry, and deodorize floors, ceilings, and drywall. I apply EPA-registered and approved disinfectant as necessary. I create and maintain a service schedule to meet customer requirements and perform maintenance on all assigned vehicles and equipment according to company standards. I track and inventory all assigned equipment, write an agreed-upon estimate, and oversee job completion. Furthermore, I conduct a final walk-through with the customer to ensure all expectations have been met. I communicate with customers regarding the scope of work, work timeline, progress updates, and planned completion dates. I also provide invoicing information and amounts for completed jobs to the Office Manager. As a part of my supervisory responsibilities, I interview, train, and supervise restoration employees according to the organization’s policies. also supervise restoration involving specialized cleaning and repair of carpeting, upholstery, and drapery, as well as cleaning, drying, and deodorizing floors, ceilings, and drywall, accessing all areas and surfaces requiring cleaning, drying, and deodorizing. Additionally, apply an EPA-registered and approved disinfectant as necessary, create and maintain a service schedule to meet customer requirements, and perform maintenance on all assigned vehicles and equipment according to company standards. I will also track and inventory all assigned equipment, write an agreed-upon estimate, and oversee job completion. Moreover, I will conduct a final walk-through with the customer to ensure all expectations have been met, communicate with customers regarding the scope of work, work timeline, progress updates, and planned completion dates, and provide invoicing information and amounts for completed jobs to the Office Manager. In addition to these tasks, I will carry out supervisory responsibilities following the organization’s policies, including interviewing, training, and supervising restoration employees.

TThe Transportation Management Center (TMC) operated as a collaborative effort between the NYS Department of Transportation (DoT) and the NYSP Communications Section. Our scope of responsibility included monitoring NYSP and local fire and EMS radio transmissions, receiving inquiries via telephone regarding road closures and conditions, and disseminating pertinent information through various channels such as variable message boards, Ny-Alert, and 511. Additionally, we were tasked with dispatching NYS DoT residents (maintenance centers) to address a spectrum of road conditions including snow, ice, downed trees, and road closures. In the capacity of dispatchers, we facilitated the deployment of NYS DoT Help Trucks on the interstate. In the event of a complete shutdown of a state roadway, we promptly alerted the regional director, the state information coordination center, local news outlets, and emergency services through telephone, email, Ny-Alert, and 511.

This position entails sales and service responsibilities in the Land Mobile Radio (LMR) industry, specifically in relation to Digital Mobile Radio (DMR) and Analog sales, system design, and implementation. The successful candidate will be expected to possess a thorough understanding of the products and services offered by leading industry players such as Motorola, Hytera, Kenwood, and Icom. The role requires a high level of technical knowledge, along with superior communication and customer service skills.

In my capacity as the principal liaison overseeing the day-to-day logistical operations of the Emergency Response Team (ERT), my duties encompassed the facilitation of logistical activities, including procurement planning, supply chain management, stock administration, warehousing, transportation, field facilities, as well as oversight of communication and IT infrastructure. Additionally, I collaborated with the relevant ERT Command Staff to provide operational and field teams with practical, logistical support. Furthermore, I functioned as the central point of contact among all ERT teams, ensuring the comprehensive verification of radio communications, encompassing information channels, call signs, special sub-channels, and contact details. My responsibilities also included the continuous monitoring of weather intelligence and operational deployment readiness.

• Respond to various calls, such as car crashes, chemical spills, flooding, water, fire, and general rescue. Trained EMT-D, providing first aid until ambulance personnel arrive and responding to emergency call-outs for rescues in life-threatening situations. The job entails using sophisticated firefighting and rescue equipment to promote fire safety via talks, advice, and training sessions. I am responsible for responding to various emergency calls, including car crashes, chemical spills, flooding, fires, and general rescue situations. I am trained as an EMT-D to provide first aid until ambulance personnel arrive. My duties include attending emergency call-outs to rescue people and animals from life-threatening situations. Additionally, I use advanced firefighting and rescue equipment to promote fire safety through talks, advice, and training sessions. I have received training in inspecting and enforcing safety standards in commercial and residential properties. I also demonstrate the use of firefighting equipment through practice drills and work collaboratively with police and ambulance service personnel. Moreover, I undergo physical and academic training and ensure that vehicles, equipment, hydrants, and water supplies are checked and maintained. Training in inspecting and enforcing safety standards in commercial and residential properties; demonstrating the use of firefighting equipment by performing practice drills; working with police and ambulance service personnel undertaking physical and academic training; and checking and maintaining vehicles, equipment, hydrants, and water supplies.