James Catalfamo
East Berne
Summary
Alert Military Police Officer committed to ensuring optimal safety with quick responses and implementation of preventive measures. Gifted with outstanding observational and communication traits. Adept at monitoring surveillance equipment, inspecting vehicles and conducting interviews. Safely handles weapons and coordinates with local, state and federal law enforcement agencies.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Military Police Officer
NYS National Guard
Latham
09.2022 - Current
- 31B and 31E experience
- Deployment to Guantanamo Bay, Cuba
- CLS certified/SIL certified
- Patrolled assigned areas to ensure safety and security of personnel and property.
- Responded to incidents and emergencies, maintaining order and providing assistance.
- Assisted in traffic control, directing vehicles and ensuring compliance with regulations.
- Delivered training sessions on safety protocols and emergency response procedures.
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced military laws and regulations.
Operations Manager/line dance instructor
Aaron’s A Team
Altamont
04.2023 - 02.2025
- Managed daily operations to ensure smooth workflow and team efficiency.
- Coordinated training programs for team members on operational procedures.
- Designed engaging dance lesson plans for various skill levels and styles.
- Instructed students in various dance techniques and choreography with enthusiasm.
- Organized and led group rehearsals to enhance teamwork and performance skills.
Medicare Customer Service Representative
CDPHP
Latham
02.2024 - 11.2024
- Assisted customers with Medicare plan inquiries and benefits explanations.
- Resolved customer issues through effective communication and problem-solving techniques.
- Managed enrollment processes for new Medicare beneficiaries and updates for existing members.
- Educated clients on eligibility requirements and coverage options for Medicare plans.
- Documented customer interactions accurately in the customer relationship management system.
Head Chef
Village Pizza
Altamont
02.2016 - 09.2021
- Led kitchen operations and managed staff to ensure smooth workflow.
- Developed new pizza recipes and menu items to enhance customer experience.
- Oversaw food preparation processes to maintain high quality and safety standards.
Education
Berne-Knox-Westerlo
Berne, NYSkills
- Incident response
- Regulatory enforcement
- Firearms proficiency
- Training coordination
Timeline
Medicare Customer Service Representative
CDPHP
02.2024 - 11.2024
Operations Manager/line dance instructor
Aaron’s A Team
04.2023 - 02.2025
Military Police Officer
NYS National Guard
09.2022 - Current
Head Chef
Village Pizza
02.2016 - 09.2021
Berne-Knox-Westerlo