James Cerrone
Palatine,IL
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing, charismatic professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for performance and excellence in customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable, trustworthy Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
9
9
years of professional experience
Work History
Sales Associate
Kirby Vacuum Service And Supplies
Crystal Lake, IL
07.2017 - 06.2018
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
Barista
Starbucks
Crystal Lake, Carol Stream, Chicago, IL
01.2015 - 06.2022
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Promoted additional items with beverages, increasing store sales
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Maintaining a personable and welcoming attitude for regular customers as well as new customers
- Used POS system to accurately enter orders and process payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Sales Associate
GameStop
Schaumburg, IL
11.2022 - 12.2023
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Contributed to event marketing, sales and brand promotion
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Mechanic Assistant
Higley Motors
Milwaukee, WI
01.2022 - 12.2023
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Tested components with appropriate instruments to ensure proper operation.
- Maintained accurate records of work performed in accordance with company standards.
- Ensured safety protocols were followed while working on vehicles.
- Consulted with customers regarding service options available based upon their needs.
Server and Expeditor
Salernos Italian Restaurant
Mount Prospect, IL
09.2017 - 05.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Explained menu items and suggested appropriate options for food allergy concerns
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
GED -
Grant Community High School
01.2011
Skills
- Outgoing Personality
- Reliable and Punctual
- Positive and Professional
- Order Processing
- Upselling
- Client Account Management
- Contract Preparation
- Product Sales
- Payment Processing
- Listening Skills
- Presentations and Demonstrations
- Store Opening and Closing
- Service-Oriented
- Complex Problem-Solving
- Strategic Planning
Timeline
Sales Associate
GameStop
11.2022 - 12.2023
Mechanic Assistant
Higley Motors
01.2022 - 12.2023
Server and Expeditor
Salernos Italian Restaurant
09.2017 - 05.2022
Sales Associate
Kirby Vacuum Service And Supplies
07.2017 - 06.2018
Barista
Starbucks
01.2015 - 06.2022
GED -
Grant Community High School
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