JAMES CHADWICK
CRANDALL
Summary
Serviced-focused General Manager & Sales Executive dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strategic Manager with experience leading and overseeing sales and service business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.
Overview
20
20
years of professional experience
Work History
Finance Director
Freedom CDJR, Chevrolet, Ford
03.2023 - 10.2024
- Successfully managed multiple audits, ensuring accurate financial information was presented to external parties without discrepancies or delays.
- Established strong relationships with banking partners to facilitate access to essential funding channels.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Collaborated with sales team to ensure seamless integration of financing options into the sales process.
- Educated customers on various loan products, ensuring they fully understood their financial commitments.
- Maximized revenue generation by upselling a variety of finance and insurance products to customers.
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
- Provided ongoing training and support to sales staff on updated financing programs and offerings.
- Managed a high volume of loan applications, consistently meeting or exceeding monthly targets for deals closed and revenue generated.
- Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
- Streamlined financing procedures for faster approval and processing times.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
Sales Executive
ExploreUSA RV Supercenter
03.2022 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Quoted prices, credit terms and other bid specifications.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
General Manager
ExploreUSA RV Supercenter
03.2015 - 03.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Sales Manager
Randall Noe
04.2011 - 03.2015
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Created effective strategies to target new markets after researching and analyzing competitor behavior
- Targeted new markets and increased sales 38% through proactive sales and negotiation techniques
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Journeyman Plumber
Etheridge Plumbing
01.2005 - 04.2011
- Measured, threaded and cut materials to correct angles
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates
- Inspected sewers and piping systems to assess quality and condition
- Filled pipe systems with water and air to determine location of leaks.
Education
High School Diploma -
American School - Home School
TEXAS03.1999
Skills
- Problem Anticipation and Resolution
- Goal Setting
- Sales Tracking
- Customer Service Management
- Recruitment and Hiring
- Business Leadership
- Customer Relations
- Multitasking and Prioritization
- Quote and Proposal Management
- Territory Management
Timeline
Finance Director
Freedom CDJR, Chevrolet, Ford
03.2023 - 10.2024
Sales Executive
ExploreUSA RV Supercenter
03.2022 - Current
General Manager
ExploreUSA RV Supercenter
03.2015 - 03.2022
Sales Manager
Randall Noe
04.2011 - 03.2015
Journeyman Plumber
Etheridge Plumbing
01.2005 - 04.2011
High School Diploma -
American School - Home School
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