Summary
Overview
Work History
Education
Skills
State
Zip
City
Personal Information
Timeline
James Chapman

James Chapman

Mooreland

Summary

Over 25 years of customer service experience in several business areas that include, Retail sales, Inbound call centers, and full service restaurants. Looking to use my considerable customer service skills to establish myself with a business on the rise in our technological environment. Experienced [Job title] successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 27 years of progressive leadership experience.

Overview

11
11
years of professional experience

Work History

Kitchen Manager

Community Kitchen-Morgantown, WV
10.2019 - 09.2021
  • Manage all phases of a non profit community Kitchen

Customer Service Cashier

Cubby’s
04.2016 - 06.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.

Restaurant Manager

Marlin’s
10.2010 - 03.2016
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Education

No Degree - US Army Infantry Tactics

US Army Infantry School, Fort Benning, GA
09.1979
  • Awarded Army Good Conduct medal X3
  • Army Commendation Medal X2
  • Army Achievement Medal

High school diploma -

Winnacunnet High School, Hampton, NH
06.1978

Skills

  • Cooking
  • Kitchen Management Experience
  • Retail Sales
  • Food Preparation
  • Restaurant Management
  • Multitasking and Organization
  • Customer Service
  • Food Safety
  • Inventory Management
  • Staff Supervision
  • Staff Training and Development
  • Inventory Control
  • Team Collaboration and Leadership
  • Cleaning and sanitation

State

OK

Zip

73852

City

Mooreland

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Kitchen Manager - Community Kitchen-Morgantown, WV
10.2019 - 09.2021
Customer Service Cashier - Cubby’s
04.2016 - 06.2019
Restaurant Manager - Marlin’s
10.2010 - 03.2016
US Army Infantry School - No Degree, US Army Infantry Tactics
Winnacunnet High School - High school diploma,

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James Chapman