James Cherco
Burkburnett,TX
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. As a Certified Security Supervisor offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
54
54
years of professional experience
1
1
Certification
Work History
Driver
Uber
Wichita Falls, Texas
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dispatcher
Montana Highway Patrol
08.2006 - 10.2009
- Operated telephone and radio equipment to receive requests and reports from police officers,
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Answered calls from automatic routing system and took basic information from callers.
Resident Advisor
Boyd Andrew Community Services
06.2005 - 05.2007
- Promoted positive relations between residents and staff.
- Supervised and mentored residents to promote safety and wellbeing.
- Maintained communication with and staff members to promote supportive environment.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Conducted timely evaluation of resident progress to update post-conflict and post-disaster goals aligned with campus expectations.
- Guided residents to integrate into both academic and social communities on/off campus.
- Supported personal needs of residents dealing with diverse conditions.
- Established consistent relationships with residents to maintain professional boundaries.
- Provided supervision for cafeteria, laundry and special activities of facility.
Vice President of Operations
Decovery Guard/A&E Detective Group
03.2004 - 04.2005
- Prepared annual budgets with controls to prevent overages.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Established performance goals for department and outlined processes for achievement.
- Identified opportunities to improve business process flows and productivity.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Supported project management team for optimal performance.
Lead Security Officer
Long Beach Memorial Hospital
06.2002 - 01.2004
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Checked and verified photo identification prior to granting facility access.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle and by foot.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Vice President of Security Operations
Sharp Guard
02.1998 - 12.2002
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Increased company growth through collaboration with sales and marketing departments.
- Managed financial, operational and human resources to optimize business performance.
- Identified opportunities to improve business process flows and productivity.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Established performance goals for department and provided methods for reaching milestones.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Monitored key business risks and established risk management procedures.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw business-wide changes to modernize procedures and organization.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Represented organization at industry conferences and events.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Formulated and executed strategic initiatives to improve product offerings.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Feild Security Supervisor
General Security Services Corporation
03.1996 - 07.1998
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Responded swiftly to security incidents and effectively resolved security issues.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Conducted regular patrols of facility to detect and deter security threats.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Evaluated security systems and procedures to identify areas for improvement.
- Kept team compliant with security protocols and appearance standards.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised team of approximately 100 security personnel during shift.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Screened vendors and contractors before granting access to restricted areas within clint location.
- Developed and implemented strategies to prevent and respond to security incidents.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Collaborated with management to develop security policies and procedures.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Recorded incident reports with detailed accounts of occurrences.
Security Operations Manager
Akal Security Inc.
05.1998 - 01.1999
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Investigated incidents and wrote reports.
- Developed improved training methods with focus on public safety and officer awareness.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Coordinated protective service operations with other emergency response agencies.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored department's contribution to total store shortage reduction and prevention programs.
- Established and maintained close working relationships with local law enforcement officers.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of approximately 300 security personnel .
- Controlled multimillion-dollar budgets and secured work permits, visas and sufficient funds to address facility and emergency needs.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Evaluated security systems and procedures to identify areas for improvement.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Kept team compliant with security protocols and appearance standards.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
Tooling Specialist
Boeing Aircraft
04.1988 - 03.1998
- Polished and refined tool surfaces, both flat and contoured using abrasive stones, power grinders and emery cloths.
- Read and stuck to detailed production schedules.
- Managed proper storage, handling and labeling of hazardous materials.
- Selected specific metals and other materials for tools depending on heat tolerance and durability, according to tool functions.
- Requisitioned replacement tools, parts and equipment.
- Monitored production and made improvements for quality and productivity.
- Computed dimensions, shapes and specific sizes for dies based on design outlines.
- Inspected items for safety and operability.
- Set up and operated drill presses to drill and tap holes in parts for assembly.
- Assembled, maintained and operated drill presses to drill holes in products throughout assembly.
- Kept track of material and supply inventories.
- Assessed need and resourcefully designed jigs, fixtures and templates to aid in production efficiency.
- Coordinated and planned operation sequences based on blueprint and model schematics.
- Trimmed blocks and blanks to outlined dimensions with rules, hand saws and power shears.
- Measured and scribed plastic and metal stock with extreme accuracy to prepare for automated machine production.
- Conceptualized and designed new products using computer software and 3D imaging to assess validity.
- Inspected final products for quality and functionality.
- Adjusted and ground dies, tools and parts after production to assure quality control and usability.
- Maintained pyrometer, replacing parts when necessary and setting controls to proper settings for heat treatment of products made of specific materials.
- Assessed and updated safety protocol according to anticipated risk in manufacturing innovative products.
Sargent First Class E7
Armey National Guard
05.1987 - 06.1998
- Coordinated activities of subordinate personnel to support mission success.
- Analyzed intelligence reports and identified potential tactical threats.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Trained and mentored personnel in combat operations and tactics.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Led team in developing strategic plans to meet operational objectives.
- Operated multiple types of heavy equipment.
- Monitored and assessed mission progress and provided updates to command.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Calibrated chemical equipment to ensure optimal performance.
- Retired
- Operated chemical processing equipment, including centrifuges, evaporators and reactors.
- Followed all waste handling guidelines to minimize waste generation.
- Managed procurement and installation of chemical equipment for various industrial applications.
- Trained in use of tear gas, passive ordnance, and explosives.
Sargent
United States Marine Corps
06.1970 - 04.1980
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Trained and mentored personnel in combat operations and tactics.
- Coordinated activities of subordinate personnel to support mission success.
- Supervised firing platoon, maintained firing capability and organized platoon defense.
- Led team in developing strategic plans to meet operational objectives.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
Education
No Degree - Business Administration/Criminal Justice
Rancho Santiago Community College
Santa Ana, CA06.1982
No Degree - Business
Cypress College
Cypress, CA06.1978
High School Diploma -
Boys Town High School
Boys Town, NE05.1970
Skills
- Dispatching Field Personnel
- Service Planning
- Database Maintenance
- Training New Hires
- Customer Relationship Management
- Communication Equipment Operation
- Email Software
- Scheduling Software
- Updating Logs
- Microsoft Windows
- Reading Comprehension
- Active Listening
- Time Management
- Speech Clarity
- Judgment and Decision-Making
- Improving Operations
- National Crime Information Center (NCIC)
- Multi-Line Phone Systems
- Records Maintenance
- Special Requests
- Equipment Dispatch
- Emergency Call Routing
- Radio Production
- Information Mapping
- Alarm System Monitoring
- Crisis Management
- Data Entry
- Microsoft Word
- Schedule Coordination
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Resolved product issue through consumer testing
- Hazmat Training for chemical war fare
- Supervised team of 13 staff members.
Affiliations
- International Association of Administrative Professionals
- American Society For Industrial Security
- International Association Chief Of Police
- California Association Of Licensed Security Agencies
- American Society of Safety Professionals
- Association of Information Technology Professionals
- California Association Of Licensed Investigators
Certification
- Licensed California Security Officer - 1996-2011
- Licensed California Armed Security Officer - 2009-2011
- Certified Investigator, A&E Detective Group - 2009-2011
Timeline
Driver
Uber
11.2023 - Current
Dispatcher
Montana Highway Patrol
08.2006 - 10.2009
Resident Advisor
Boyd Andrew Community Services
06.2005 - 05.2007
Vice President of Operations
Decovery Guard/A&E Detective Group
03.2004 - 04.2005
Lead Security Officer
Long Beach Memorial Hospital
06.2002 - 01.2004
Security Operations Manager
Akal Security Inc.
05.1998 - 01.1999
Vice President of Security Operations
Sharp Guard
02.1998 - 12.2002
Feild Security Supervisor
General Security Services Corporation
03.1996 - 07.1998
Tooling Specialist
Boeing Aircraft
04.1988 - 03.1998
Sargent First Class E7
Armey National Guard
05.1987 - 06.1998
Sargent
United States Marine Corps
06.1970 - 04.1980
No Degree - Business Administration/Criminal Justice
Rancho Santiago Community College
No Degree - Business
Cypress College
High School Diploma -
Boys Town High School