James Chessher
SHALIMAR,Florida
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Destin Hotels, LLC
12.2020 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
- Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Assisted marketing efforts through data collection initiatives that resulted in targeted promotions thereby increasing reservations.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
Front Desk Agent
LaQunita Inn & Suites
01.2020 - 12.2020
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeper
Hampton Inn Suites
01.2018 - 01.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Shift Manager
Taco Bell
11.2013 - 01.2018
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Customer Service Cashier
Whataburger
03.2013 - 11.2013
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Cashier
Arbys Resturant
01.2011 - 03.2013
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
Education
High School Diploma -
Baker School
Baker, FL05.2013
Skills
- Oral and Writing Communication
- Conflict Management
- Staff Management
- Proposal Writing
- Guest Registration
- Front Office Management
- Data Entry
- Customer Relations
- Database Administration
- Project Management
- Policy and Procedure Modification
- Telephone Reservations
- Customer Service
- Employee Supervision
- Training and Development
- Account Reconciliation
- Listening Skills
- Event Coordination
- Reservations Assistance
- Billing and Invoicing
- Issue Handling
- Schedule Management
- Exceptional Customer Support
- Coaching and Training
- Hospitality Service
- Multi-Tasking Skill
- Constructive Feedback
- Guest Satisfaction
- Special Requests
- Corrective Actions
- Staff Training
- Enforce Policies
- Documentation
Timeline
Front Office Manager
Destin Hotels, LLC
12.2020 - Current
Front Desk Agent
LaQunita Inn & Suites
01.2020 - 12.2020
Housekeeper
Hampton Inn Suites
01.2018 - 01.2020
Shift Manager
Taco Bell
11.2013 - 01.2018
Customer Service Cashier
Whataburger
03.2013 - 11.2013
Customer Service Cashier
Arbys Resturant
01.2011 - 03.2013
High School Diploma -
Baker School
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