James Chin

• Coordinate and facilitate daily import shipments by Air
• Maintaining accuracy of shipment information, tracking and tracing of loads, and problem resolution
• Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
• Provide tracking and tracing services to customers and internal stakeholders
• Perform load and document audits
• Ensure compliance with all applicable import regulations and documentation requirements
• Work with carriers, customs brokers, and other logistics partners to ensure timely and cost-effective delivery of shipments
• Manage and resolve any air shipment issues. This includes delays, damage, and customs holds
• Maintain and update files in DHL management system
• Review and approve freight invoices for accuracy
• Support the Sales and Account Management team by preparing quotes and assisting with customer inquiries
• Coordinate with shippers, truckers, agents, and customs brokers for all assigned volumes
• Apply industry knowledge and critical thinking to create solutions
• Coordinated tasks on the shipments to meet all customer requirements: booking approvals, processing pre-alerts, filings, executing delivery, and ensuring proper invoicing
• Act as a day-to-day point of contact with current customers to maintain business and develop solutions by fostering relationships
• Provide detailed reporting for all open orders and monitoring of customer supply line
• Maintaining accuracy of shipment information, tracking and tracing of loads, and problem resolution
• Identify areas of improvement like operational processes, cost control, customer service, attention to detail and work to resolve accordingly

• Manage the LSS team (4+) on site and at remote location to ensure that DGF achieves the contracted responsibilities, ensure KPIs are met, and customer has continuous support
• Supported the Logistical support services team that is responsible for and acts as the communication hub for all inbound and outbound Intel factory, related shipments
• Collaborate with customer to agree/maintain the correct levels of staffing & facilitate the hiring and training of the team
• Assigns work, sets completion dates, reviews work and manages performance in accordance with customer requirements
• Monitor and manage customer responses and required reports provided by LSS coordinators
• Develop and maintain customer SLG (service level agreement) and customer SOP’s (standard operating procedures)
• Serve as an escalation point for LSS coordinators
• Review and proliferate critical monthly indicators/reports offering solutions for cost savings, process improvements and trend analysis
• Attend customer meetings as required and present opportunities to customer and DGF
• Provide coaching, performance reviews and career plan for LSS (on-site) employees
• Responsible for driving strategic meetings with the customer logistic organization such as Monthly and Quarterly Business reviews

• Responsible for the management and execution of the shipping process for Household goods from the point a shipper is initiated through the physical shipment of household goods to domestic and international customers
• Management of up to 20 employees and collaborative interaction with several departments
• Supervised all the transportation operation in the company
• Coordinates the transportation of goods from origin to destination at the most cost-efficient manner meeting both the need of the organization and its customers.
• Cost management including negotiations of rates to ensure quality movement of shipments along with analysis of agent’s performance
• Develops and analyze reports monitoring the flow of shipments and assigns job responsibilities using efficient methods and procedures
• Handles any operational escalated situations including communication with Transportation offices, customers, and vendors
• Manages entry of data into internal and government systems
• Investigated and resolved customer inquiries and complaints in an empathetic manner by listening and giving careful formulated responses
• Read, analyze, and interpret government regulations
• Plan, organize and execute schedules in a fast paced and changing environment
• Collaborated with Software developer to create and develop booking automation which lead to an increase in revenue and reduction in personnel

• Promoted Lean Manufacturing practices to eliminate waste and non-valued added time

• Increased production efficiency by 20% designing and implementing workstations.

• Applied production planning concepts to determine batch lot size and process layouts

• Promoted JIT practices to have raw materials arrive as needed in order to keep wastes low

• Utilized inventory reports and cost analysis to schedule production goals daily

• Guided and supported supervisors on all discipline and corrective action matters

• Conducted staff performance reviews, setting objectives, and identifying employee training requirements

• Maintained budget spending by implementing cost saving measures

• Approve maintenance work, purchasing of equipment etc.

• Conducted regular inventory to ensure stock was continuously well supplied.

• Responsible for Purchasing & Scheduling for operations

• Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings
• Responding to all customer complaints or queries in an efficient manner
• Visiting key clients to build relationships and identify their key needs
• Ensuring the efficient running of administration and office procedures
• Actively managing subcontractors to ensure that they perform in line with their contractual agreements
• Ensuring that all drivers work to established driving time directives
• Supervising the completion of all checks and documentation required by law
• Conducted staff performance reviews, setting objectives, and identifying employee training requirements
• Monitoring and tracking the flow of goods in/out of the warehouses
• Responsible for purchasing
• Cost reduction – Negotiate with suppliers and carriers for preferential rates and services. Estimated savings of $500,000 in 2yrs
• Inventory management
• Monthly reporting - sales, production–forecasting
• Import/Export
• ERP Support

• Responsible for traffic management and inventory analysis US factory
• Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
• Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
• Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
• Contributed to increased warehouse efficiency by optimizing storage layouts and introducing space-saving measures.
• Promoted a safety-conscious work environment within the warehouse through strict adherence to established protocols and procedures.
• Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
• Utilized data analytics to identify and resolve supply chain issues and improve overall performance.