Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Chitester

Brookville,PA

Summary

Driven by a commitment to excellence, I leveraged my problem-solving and customer service skills at Walmart to enhance team workflows and boost employee satisfaction. My friendly, positive attitude and adeptness at multitasking have consistently improved business processes and customer relations, showcasing my ability to deliver results in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Retirement

05.2024 - 08.2024
Realized that I am to young to retire. I like staying busy and working with customers.

Night Closer

Hometown
12.2022 - 04.2024
  • Ensured timely completion of nightly duties, allowing staff to leave on schedule each night.
  • Handled escalated customer concerns calmly and effectively, resolving issues before store closure each night.
  • Contributed to positive employee morale by fostering open communication among night staff members.
  • Maintained a clean and organized store environment by completing nightly cleaning tasks, leading to increased customer satisfaction.
  • Trained new employees on proper closing procedures and best practices, helping them acclimate quickly to their roles as Night Closers.
  • Monitored store equipment and systems, reporting any malfunctions or issues promptly to management for timely resolution.
  • Verified proper storage of perishable items at the end of each shift, ensuring food safety standards were met consistently.

Secretary

Roseville Independent Chapel
01.2011 - 04.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Personnel Manager

Walmart
12.1998 - 07.2007
  • Organized company-wide events and gatherings that strengthened employee morale and fostered a sense of community within the organization.
  • Negotiated favorable benefits packages with insurance providers, enhancing overall employee satisfaction and wellbeing.
  • Implemented professional development programs to support continuous learning and skill advancement among staff members.
  • Managed payroll functions efficiently, ensuring timely and accurate compensation for all staff members.
  • Improved employee satisfaction by implementing comprehensive personnel policies and procedures.
  • Addressed employee concerns promptly by establishing an accessible grievance resolution process, promoting trust and transparency within the organization.
  • Monitored labor law developments to ensure timely updates were made to company policies regarding worker''s rights and employer responsibilities.
  • Devised hiring and recruitment policies for 200+ employee company.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Education

Diploma - Business Administration

Garnet Career Center
Charleston WV

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution

Timeline

Retirement

05.2024 - 08.2024

Night Closer

Hometown
12.2022 - 04.2024

Secretary

Roseville Independent Chapel
01.2011 - 04.2023

Personnel Manager

Walmart
12.1998 - 07.2007

Diploma - Business Administration

Garnet Career Center

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Roberta Chitester