James Chudy
Aliso Viejo,CA
Summary
Passionate and experienced leader with 17 years of expertise in leadership roles, demonstrating a proven track record in team building, goal achievement, and operational efficiency. Highly skilled in fostering a collaborative team atmosphere and implementing structured goals, coaching, and mentoring team members to leverage their strengths and develop their skills. An expert in cross-departmental coordination, ensuring seamless communication and alignment towards achieving common objectives. Adept at optimizing processes, enhancing productivity, and driving continuous improvement.
Overview
13
13
years of professional experience
Work History
Operations Manager
Hotspot Distributors
03.2024 - Current
- Developed and implemented comprehensive Standard Operating Procedures (SOPs) to optimize efficiency.
- Established an inventory tracking system and par level system for all products.
- Managed branding and marketing efforts, including website construction, social media, Google Analytics, and SEO.
- Coordinated company conventions, handling logistics, booth design, and implementation.
- Collaborated with the owner on annual budgets and financial forecasts.
- Implemented a new ERP system to integrate POS, warehouse management, shipping, and email marketing.
Front Office Manager
Embassy Suites by Hilton
La Jolla, CA
10.2017 - 03.2019
- Oversaw scheduling, time editing, and PTO requests for all staff using Unifocus.
- Trained new hires and assigned training checklists, managing daily operations as Manager on Duty.
- Maintained a hotel occupancy rate of 98% during weekdays and 80% on weekends.
- Implemented MEPS Procedure for handling large group reservations due to military enrollments.
- Launched an on-site upgrade program to increase check-in revenue.
- Introduced the Impulsify management system to enhance Gift Shop revenue and inventory tracking.
Assistant Front Office Manager
Pyramid Hotel Group
Los Angeles, CA
07.2016 - 10.2017
- Managed scheduling, time editing, and PTO requests for PBX, bell staff, and front desk agents using Kronos.
- Supervised training and onboarding of new hires, serving as Manager on Duty five nights a week.
- Maintained a 91% occupancy rate throughout the year for an 803-room hotel.
- Implemented the Air Drop SOP to handle large group reservations due to airline cancellations, achieving the highest number of sold-out nights in a calendar year.
Restaurant Manager
Shima Japanese Steakhouse
Coronado, CA
02.2014 - 05.2016
- Led the creation and launch of a fine dining Teppanyaki restaurant, overseeing design, construction, and operational setup.
- Managed all aspects of the restaurant, including POS and OpenTable installations, staff training, and scheduling.
- Achieved recognition in San Diego Living and Coronado fine dining magazines as the best new restaurant.
- Maintained a 4 out of 5 stars rating on Yelp and OpenTable.
Restaurant General Manager
Pyramid Hotel Group
Del Mar, CA
08.2011 - 01.2014
- Oversaw the largest department in the hotel, managing all food and beverage operations, including In Room Dining.
- Handled budgeting, payroll, staff scheduling, and inventory management.
- Consistently exceeded revenue forecasts while maintaining budgeted expenses.
- Developed a local loyalty program to drive non-guest revenue and attract corporate clients.
Education
Associate of Science - Business Administration And Management
San Diego City College
San Diego, CASkills
- Data Analysis
- Incidents management
- Logistics Oversight
- Workflow Optimization
- Process Improvement
- Interpersonal Communication
Timeline
Operations Manager
Hotspot Distributors
03.2024 - Current
Front Office Manager
Embassy Suites by Hilton
10.2017 - 03.2019
Assistant Front Office Manager
Pyramid Hotel Group
07.2016 - 10.2017
Restaurant Manager
Shima Japanese Steakhouse
02.2014 - 05.2016
Restaurant General Manager
Pyramid Hotel Group
08.2011 - 01.2014
Associate of Science - Business Administration And Management
San Diego City College