Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

James Clark

Crestwood,KY
James Clark

Summary

As a CSR I am an efficient worker and committed to maintaining professional relationships to increase to promote a healthy work environment. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.


I try my hardest to bring my skills in oral and written communication, active listening and analytical problem-solving skills to the "work-table". Which enhances customer experiences by understanding and predicting customer desires to build loyalty and increase efficiency.


Overall I would say I am a hardworking Job-Seeker, with strong organizational skills eager to secure a position, and I'm ready to help your team achieve company/store goals.

Overview

4
years of professional experience

Work History

Circle K

CSR
10.2022 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

LP Productions

Stagehand
09.2019 - Current

Job overview

  • Stored, loaded and unloaded set pieces and technical equipment for daily performances.
  • Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
  • Constructed and decorated set pieces and props per design specifications.
  • Assisted in all technical and practical effect setup for [Type] performances and broke down all equipment at close of each show.
  • Assisted crews with set building and pointed out problems that could be potential safety issues.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Assisted with tasks for radio broadcasts, video production and other multimedia projects.

Education

Buckner High School
1350 KY-393, La Grange, KY 40031

High School Diploma
07.2018

University Overview

Where I got my high School diploma from.

Oldham County High School
Buckner, KY

No Degree
07.2018

University Overview

Where I went before transferring to Buckner High

Skills

  • Staff Training
  • Active Listening
  • Customer Relations
  • Microsoft Word
  • Microsoft Excel
  • Stocking and Replenishing
  • Typing Proficiency
  • Conflict Mediation
  • Store Maintenance
  • Computer Proficiency
  • Money Handling Abilities
  • Brand Representation

Languages

English
Native or Bilingual
German
Elementary
Spanish
Elementary

Timeline

CSR
Circle K
10.2022 - Current
Stagehand
LP Productions
09.2019 - Current
Buckner High School
High School Diploma
Oldham County High School
No Degree
James Clark