James Clarke
Glenshaw,PA
Summary
Hardworking and motivated with years of experience and record of success in the Carpet industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills
Overview
19
19
years of professional experience
1
1
Certification
Work History
Carpet Installer
Flooring America
Castle Shannon , PA
07.2010 - 01.2024
- Measured, cut, and seamed carpet to fit rooms of various sizes.
- Installed carpet padding and tack strips around the perimeter of the room.
- Moved furniture as needed for installation purposes.
- Cleaned carpets prior to installation using vacuum cleaners and shampooers.
- Sewed seams in order to create a uniform look.
- Used power strhers to strh carpets over large areas.
- Trimmed excess materials after installation was complete.
- Performed minor repairs on carpets such as patching holes or tears.
- Communicated with customers regarding their expectations for the finished product.
- Utilized hand tools such as knives, scissors, irons and seam rollers to install carpets properly.
- Worked with other installers on larger projects requiring multiple people.
- Provided guidance and instruction to apprentices during installations.
- Adhered strictly to safety guidelines while working with power equipment.
- Walked through jobs sites after installation to identify errors and completed rework to correct problems.
- Handled consumer complaints related to carpets and upholstery to address concerns and answer questions.
- Operated and maintained company vehicle, keeping accurate records of mileage and service calls.
- Met with customers to give free estimates on cost of installation and removal of existing flooring.
- Maintained schedule of appointments and conducted reminder calls to eliminate no shows.
- Prepared service bills to collect payment for cleaning and installation services.
Manager of Lawn Care
Perfa Lawn
Emsworth , PA
03.2010 - 07.2013
- Coordinated and supervised a team of six lawn care workers to ensure quality services.
- Managed customer accounts and provided information on services available.
- Oversaw equipment inventory and maintenance to ensure proper functioning of tools.
- Ensured compliance with safety regulations while performing all duties.
- Provided training to new hires in the use of equipment, safety protocols and work practices.
- Resolved customer complaints in a timely manner by providing satisfactory solutions.
- Monitored daily operations to identify areas needing improvement or correction.
- Assessed job performance of staff members and provided feedback accordingly.
Satellite Installation Technician
Direct TV
Monroeville , PA
01.2005 - 03.2010
- Installed and aligned satellite dishes to receive optimal signal strength.
- Tested system performance for accuracy and reliability.
- Performed quality assurance checks on all completed installations.
- Diagnosed and troubleshot any problems with existing systems.
- Checked, calibrated, and adjusted equipment as needed.
- Programmed receiver boxes according to customer specifications.
- Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
- Provided technical support to customers regarding installation issues.
- Repaired faulty wiring connections or damaged cables due to weather conditions.
- Conducted site surveys to determine the best location for satellite dish placement.
- Set up receivers, amplifiers, switches, modulators, antennas., as required by the job order.
- Maintained a safe working environment by following all safety protocols and procedures.
- Reviewed work orders and service requests prior to beginning each job.
- Ensured that all tools, parts, supplies, and equipment were available before starting an installation.
- Adhered strictly to company policies related to customer service satisfaction levels.
Education
Community College of Allegheny County
Pittsburgh, PA05-1996
High School Diploma -
Northgate Msenior High School
Pittsburgh, PA06-1994
Skills
- Customer Service
- Team Leadership
- Verbal And Written Communication
- Performance Management
- Complex Problem-Solving
- Sales Techniques
Affiliations
I am a very devoted husband, father, and grandfather, who loves spending time with my family, I like golfing and stay active with my children.
Certification
- certified carpet installer (CCI)
Timeline
Carpet Installer
Flooring America
07.2010 - 01.2024
Manager of Lawn Care
Perfa Lawn
03.2010 - 07.2013
Satellite Installation Technician
Direct TV
01.2005 - 03.2010
Community College of Allegheny County
High School Diploma -
Northgate Msenior High School
- certified carpet installer (CCI)
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