James Clayson
Information Technology
Summary
Adept at system monitoring and fostering team growth, my tenure at CGI and the US Army Reserve showcases a proven track record in enhancing operational efficiency and mentoring teams for success. Leveraging skills in training and technical troubleshooting, I excel in driving projects to completion while ensuring compliance and security.
Overview
40
40
years of professional experience
2
2
Certifications
Work History
L1 Production Support Analyst, Fannie Mae Project
CGI
09.2011 - 08.2024
- Provided daily support with ticket resolution and liaised with business and technical leads.
- Analyzed applications and recommended necessary upgrades and patches.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Identified root causes of recurring problems to implement effective solutions.
- Created knowledge articles for team members to follow for ticket resolution
- Managed compliance requirements for server logs to ensure information security
Army Officer
US Army Reserve
01.1985 - 06.2012
- Information Management Officer for 1-star command, responsible for all Secret and Unclassified networks all across the United States
- Performed Logistics functions for 2 deployments to Iraq and Afghanistan
- Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
- Delivered detailed briefings to senior leaders on mission objectives, status updates, and critical issues requiring attention.
- Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
Computer Lab Instructor
Houston County Schools
08.1989 - 09.2011
- Prepared, planned and taught Microsoft Office application to high school students
- Assisted in curriculum development by providing feedback on course content and suggesting improvements based on student needs.
- Collaborated with colleagues to share best practices in technology integration, promoting a cohesive approach across different subjects.
- Coordinated with IT staff to troubleshoot technical issues promptly, minimizing disruptions within the computer lab environment.
- Implemented project-based learning strategies that encouraged teamwork and critical thinking while reinforcing technical skills.
Education
Bachelor of Science - Computer Information Systems
05.2001 -
Master of Science - Education
05.2001 -
Bachelor of Science - Education
05.2001 -
Skills
System monitoring
Certification
AWS Cloud Practitioner
Timeline
AWS Cloud Practitioner
03-2024
L1 Production Support Analyst, Fannie Mae Project - CGI
09.2011 - 08.2024
CompTIA Secrity+
10-2007
Troy University - Bachelor of Science, Computer Information Systems
05.2001 -
Auburn University - Master of Science, Education
05.2001 -
Auburn University - Bachelor of Science, Education
05.2001 -
Computer Lab Instructor - Houston County Schools
08.1989 - 09.2011
Army Officer - US Army Reserve
01.1985 - 06.2012