Summary
Overview
Work History
Education
Skills
Certification
Timeline
James Clayson

James Clayson

Information Technology

Summary

Adept at system monitoring and fostering team growth, my tenure at CGI and the US Army Reserve showcases a proven track record in enhancing operational efficiency and mentoring teams for success. Leveraging skills in training and technical troubleshooting, I excel in driving projects to completion while ensuring compliance and security.

Overview

40
40
years of professional experience
2
2
Certifications

Work History

L1 Production Support Analyst, Fannie Mae Project

CGI
09.2011 - 08.2024
  • Provided daily support with ticket resolution and liaised with business and technical leads.
  • Analyzed applications and recommended necessary upgrades and patches.
  • Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
  • Identified root causes of recurring problems to implement effective solutions.
  • Created knowledge articles for team members to follow for ticket resolution
  • Managed compliance requirements for server logs to ensure information security

Army Officer

US Army Reserve
01.1985 - 06.2012
  • Information Management Officer for 1-star command, responsible for all Secret and Unclassified networks all across the United States
  • Performed Logistics functions for 2 deployments to Iraq and Afghanistan
  • Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
  • Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
  • Delivered detailed briefings to senior leaders on mission objectives, status updates, and critical issues requiring attention.
  • Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.

Computer Lab Instructor

Houston County Schools
08.1989 - 09.2011
  • Prepared, planned and taught Microsoft Office application to high school students
  • Assisted in curriculum development by providing feedback on course content and suggesting improvements based on student needs.
  • Collaborated with colleagues to share best practices in technology integration, promoting a cohesive approach across different subjects.
  • Coordinated with IT staff to troubleshoot technical issues promptly, minimizing disruptions within the computer lab environment.
  • Implemented project-based learning strategies that encouraged teamwork and critical thinking while reinforcing technical skills.

Education

Bachelor of Science - Computer Information Systems

Troy University, Troy, AL
05.2001 -

Master of Science - Education

Auburn University, Auburn, AL
05.2001 -

Bachelor of Science - Education

Auburn University , Auburn, AL
05.2001 -

Skills

System monitoring

Certification

AWS Cloud Practitioner

Timeline

AWS Cloud Practitioner

03-2024
L1 Production Support Analyst, Fannie Mae Project - CGI
09.2011 - 08.2024

CompTIA Secrity+

10-2007
Troy University - Bachelor of Science, Computer Information Systems
05.2001 -
Auburn University - Master of Science, Education
05.2001 -
Auburn University - Bachelor of Science, Education
05.2001 -
Computer Lab Instructor - Houston County Schools
08.1989 - 09.2011
Army Officer - US Army Reserve
01.1985 - 06.2012
James ClaysonInformation Technology