JAMES CLAYTON
Clayton,LA
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 24-year history of successful industry performance. Enthusiastic Vocational Instructor with many years of experience in the industry field. Proficient in offering differentiated instruction to help students reach educational goals. Talented and committed teacher passionate about helping students succeed in life.
Overview
1
1
year of professional experience
Work History
Cosmetology Educator
Cloyd's Beauty School
Monroe, LA
08.2023 - Current
- Created course materials such as handouts, tests, quizzes, and videos for teaching purposes.
- Provided individual guidance to struggling students, helping them develop better skills through practice and constructive criticism.
- Developed and implemented lesson plans for cosmetology students to teach the basics of hair styling, cutting, coloring, and barbering techniques.
- Prepared detailed reports about student performance throughout each semester for review by management staff.
- Conducted classroom presentations to familiarize students with safety protocols regarding the use of chemicals and other beauty products.
Call Center Representative
Max Home
Jefferson, LA
02.2023 - 08.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions..
- Managed a high volume of over 300 calls daily
Branch Manager in Training
Tower Loans
- Worked effectively in fast-paced environments.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Training and continuous education of new employees
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
Chanel Cosmetics Manager
Saks Fifth Ave
- Standard management skills And daily responsibilities were successful
- Managed Credit accounts for consumers
- Responsible for stock and ordering and POS
- Managed team of 9 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated leadership skills in managing projects from concept to completion
- Resolved problems, improved operations and provided exceptional service
- Demonstrated creativity and resourcefulness through the development of innovative solutions
Designer/Founder/Owner
HMU Designs LLC
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Successfully managed customer relations with Salon and Stylists
- Managed daily functions of human resources
Education
Instructor of Cosmetology - Cosmetology Education
Cloyds Beauty School
Monroe, LA08-2024
Bachelor of Arts - English Literature
Northwestern State University of Louisiana
Certification in Cosmetology - Cosmetologist
Lee's School of Cosmetology
United States, Air Force
Skills
- Product Knowledge
- Teamwork and Collaboration
- Sales Strategies
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Business Management Principles
- Project Management
- Issue and Conflict Resolution
- Managing Employee Relations
- Administration and Reporting
- Human Resources Department Processes
- Attention to Detail
- State Licensing Requirements
- Industry Networking
- Color Theory Expertise
- Hair styling techniques
- Skin care knowledge
- Salon Management
- Student Engagement
- Career advising
- Licensed Cosmetologist
- Team building
Timeline
Cosmetology Educator
Cloyd's Beauty School
08.2023 - Current
Call Center Representative
Max Home
02.2023 - 08.2023
Branch Manager in Training
Tower Loans
Chanel Cosmetics Manager
Saks Fifth Ave
Designer/Founder/Owner
HMU Designs LLC
Instructor of Cosmetology - Cosmetology Education
Cloyds Beauty School
Bachelor of Arts - English Literature
Northwestern State University of Louisiana
Certification in Cosmetology - Cosmetologist
Lee's School of Cosmetology
United States, Air Force