Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Cloyd IV

Washington,DC

Summary

Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.

Expert in T-mobile mobile Systems while running a retail store and fulfilling each customers demands regarding their account or troubleshooting their device. Thus, helping with upgrading to the newest Apple & Samsung phones.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mobile/Software Analyst

T-Mobile
Washington , DC
02.2022 - 11.2024
  • Conducted user requirement analysis, identified gaps and implemented solutions.
  • Analyzed complex problems and provided innovative solutions based on business needs.
  • Identified areas of improvement in existing systems by conducting root cause analysis.

Help Desk Support Specialist

Nordstrom
Arlington, VA
09.2020 - 10.2021
  • Installed, configured, maintained and troubleshot hardware, software and peripherals.
  • Provided technical assistance to computer users via phone and email.
  • Resolved customer inquiries in a timely manner.
  • Maintained an inventory of computer parts and equipment for repairs.

Year up Intern

Year Up
Crystal City, VA
01.2020 - 08.2020
  • Collaborated with team members to create a comprehensive social media strategy.
  • Developed presentations and organized events to promote products or services.
  • Supported senior staff members in the completion of complex projects within deadlines.

Education

High School Diploma -

Career Technical Institute
Washington, DC

Skills

  • System debugging
  • Software testing and implementation
  • Troubleshooting and resolution
  • Ticket management
  • User access support
  • Network infrastructure monitoring
  • Troubleshooting and diagnosis
  • Software updates
  • Network support
  • Data processing
  • Server troubleshooting
  • Application support
  • Remote support

Certification

  • Currently Studying Network Security+

Timeline

Mobile/Software Analyst

T-Mobile
02.2022 - 11.2024

Help Desk Support Specialist

Nordstrom
09.2020 - 10.2021

Year up Intern

Year Up
01.2020 - 08.2020

High School Diploma -

Career Technical Institute
James Cloyd IV