James Coats

• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Collaborated with sales teams to ensure seamless communication between departments, enhancing overall client experience.
• Managed inventory of parts and supplies, optimizing stock levels to meet customer demands efficiently.
• Oversaw warranty claims processing, ensuring compliance with company policies and customer satisfaction standards.
• Initiated regular performance reviews for staff, fostering professional development and enhancing team effectiveness.

Facilitated meetings with all fixed managers for Toyota in the state. Led discussions of hot topics and shared district data with the group.

Represented the 13 Toyota dealerships in the state of Oklahoma. Collected issues from the stores and presented to the council.

• Led service department operations, enhancing customer satisfaction and loyalty through effective team management.
• Developed and implemented service processes, improving workflow efficiency and reducing turnaround times.
• Trained and mentored staff on best practices for customer service and technical troubleshooting.
• Analyzed service metrics to identify trends, driving strategic improvements in service delivery.

• Oversaw daily service drive operations, ensuring efficient workflow and customer satisfaction.
• Implemented process improvements to enhance service efficiency and reduce wait times.
• Trained and mentored staff on best practices in customer interactions and service protocols.
• Developed strategic initiatives to increase service department profitability and performance metrics.

• Led service department operations, enhancing customer satisfaction through effective team management.
• Developed training programs for staff, improving service delivery standards and employee performance.
• Implemented process improvements, reducing service turnaround times and increasing efficiency.
• Coordinated daily service activities, ensuring alignment with dealership objectives and customer needs.

• Trained junior staff on service processes and customer interaction best practices, fostering team development.
• Improved workflow efficiency by streamlining communication between service departments and technicians.
• Led initiatives to enhance customer satisfaction scores through feedback collection and implementation of improvements.
• Analyzed service performance metrics to identify trends and drive strategic decisions for operational enhancements.

• Guided customers through service options and maintenance schedules to enhance satisfaction.
• Coordinated service appointments and follow-ups to ensure timely vehicle repairs and customer engagement.
• Diagnosed customer issues effectively, providing accurate recommendations for service solutions.
• Collaborated with technicians to streamline repair processes, reducing turnaround times for service completion.
• Trained junior advisors on best practices in customer interaction and service procedures to improve team efficiency.

• Provided exceptional customer service, addressing inquiries and resolving concerns effectively.
• Coordinated service appointments, ensuring efficient scheduling and optimal technician allocation.
• Assessed vehicle issues through thorough inspections, facilitating accurate diagnosis and repair recommendations.
• Developed strong relationships with customers, enhancing loyalty and repeat business opportunities.