Ja Me's Cobb

investigates, evaluates, and settles auto and property claims, managing claim files, determining coverage, negotiating settlements (repairs, rentals, total losses), ensuring state compliance, and communicating with customers and repair shops, often starting with extensive virtual training for remote or field roles.

• Developed training materials to enhance team knowledge on policy updates and compliance.
• Provided leadership backup for my team from Feb-March 2025.

• Assist customers within a high-volume call center environment in the completion of filing fraudulent ATM and debit transaction claims.
• Collaborated with team members to enhance customer satisfaction through effective problem-solving strategies.

• Provide customer service to customers who require assistance in Meeting their contract obligations due to unexpected financial hardship.
• Contact customers with delinquent accounts to discuss payment Arrangements and/or negotiate a payment plan while maintaining a positive relationship with the customer.
• Maintain positive working relationships with the Loan Service Team.
• Meet and exceed expected production goal.
• Perform other miscellaneous support functions.

• Responsible for handling inbound/transfer calls from multiple sources.
• Provide an outrageous experience for all clients by helping reshape/redefine their credit reports.
• Connect with clients and provide solutions for accomplishing their dreams through improved credit worthiness.
• Maintain compliance with various regulations associated with credit repair services.
• Met and exceeded self-set sales goals.

• Responsible for resolving customer issues relating to equipment problems, phones, tablets and other consumer electronics, by determining the most effective repair method.
• Engage with and reassure customers to deliver outstanding customer service.
• Meet or exceed key performance objectives, including service and repair metrics.
• Perform various inventory tasks, such as counting and monitoring inventory levels.
• Provide customer service core values on every call.

• Responsible for daily supervision, training, motivating and developing associates.
• Taking escalated and incoming customer calls which require management intervention.
• Required to follow up on calls demonstrating outstanding customer service skills, which includes excellent communication skills both verbal and written.

• Motivation
• Questioning and Counseling
• Feedback
• Performance Evaluation
• Monthly Reviews

• Responsibilities would include customer contacts and providing payment options for clients who accounts are in collection.
• Assisting clients with a payment plan to keep their accounts in a current status, while achieving the company's monthly collection goals.
• Accessing various data bases to finalize and complete customer contacts.