JAMES COCCARO
Austin,TX
Summary
Dynamic Operations and E-Commerce Executive with over 15 years of experience driving transformation for startups and established brands through strategic supply chain optimization, logistics innovation, and operational excellence. Proven ability to scale businesses from inception to multi-million dollar operations, achieving cost reductions exceeding 30% while implementing enterprise systems that foster measurable growth. Expertise in managing 3PL relationships, integrating ERP/OMS solutions (CIN7, NetSuite), and developing omnichannel fulfillment strategies. Recognized for swift execution, data-driven decision-making, and converting operational challenges into competitive advantages.
Overview
18
18
years of professional experience
Work History
E-Commerce Operations Consultant
Hope4Cancer Treatment Centers
04.2025 - Current
- Architected unified e-commerce ecosystem integrating Shopify, CIN7, and 3PL systems, eliminating data silos and improving order accuracy to 99.8%
- Negotiated strategic vendor contracts achieving 30% cost reduction while improving SLA performance by 25%
- Developed wholesale pricing strategy and vendor portal program protecting 15% margin improvement
- Aligned marketing, logistics, and customer experience initiatives driving 40% improvement in customer satisfaction scores
- Remote
Chief Operations Officer
ZzzRight
05.2024 - 01.2025
- Launched direct-to-consumer wellness brand achieving $100K first-month revenue with projected $4-6M Year-2 run rate
- Designed end-to-end operational infrastructure spanning product development, manufacturing, fulfillment, and customer service
- Implemented SIOP framework aligning demand planning with inventory optimization, reducing carrying costs by 25%
- Integrated multi-channel distribution strategy across DTC, Amazon, and wholesale channels
- Established quality control protocols ensuring 100% regulatory compliance for nutraceutical products
Founder & CEO
Momease
09.2019 - 10.2023
- Founded and scaled direct-to-consumer brand to 7-figure annual revenue with 45% gross margins
- Developed proprietary product line with 3 SKUs, managing entire product lifecycle from concept to market
- Built automated fulfillment and customer service workflows supporting 10,000+ monthly orders with 2-person team
- Achieved 4.8-star average customer rating and 35% repeat purchase rate through operational excellence
Senior Director of Operations
Puracy
02.2019 - 10.2022
- Negotiated enterprise shipping contracts and 3PL agreements reducing annual logistics costs by 30% ($540K savings)
- Led company-wide ERP migration to CIN7, improving inventory accuracy from 85% to 99% and reducing order processing time by 60%
- Transitioned fulfillment operations to Amazon Multi-Channel Fulfillment, reducing delivery times by 70% and saving $180K annually
- Managed global supplier network across 5 countries, implementing risk mitigation strategies that eliminated 80% of supply chain disruptions
- Optimized inventory turnover from 4x to 8x annually through improved demand forecasting and SIOP implementation
Brand Director
Simply Natural
12.2017 - 03.2019
- Scaled organic food startup from $100K seed investment to $85K monthly recurring revenue within 18 months
- Launched 3 product lines achieving 15% month-over-month growth and 40% gross margins
- Established manufacturing partnerships and quality control processes ensuring 100% organic certification compliance
- Developed go-to-market strategy resulting in placement in 50+ retail locations
Operations Manager
ICE.com
06.2016 - 12.2017
- Implemented ShipStation integration doubling fulfillment efficiency and improving order accuracy to 99.5%
- Onboarded and managed 30+ jewelry vendors, expanding catalog by 100,000+ SKUs
- Reduced customer service tickets by 80% through process optimization and quality control improvements
- Decreased fraud incidents by 300% through enhanced verification protocols
Director of E-Commerce, Fulfillment & Logistics
ICG America
01.2008 - 12.2016
- Established and managed 16,000 sq ft fulfillment center processing 10,000+ monthly shipments with 99.8% accuracy
- Negotiated carrier contracts resulting in $170K annual savings while improving on-time delivery to 98%
- Managed P&L for $12M+ annual operation, consistently achieving 15% YoY cost reductions
- Led team of 25+ warehouse and customer service professionals across two shifts
- Implemented WMS system reducing pick-pack-ship time by 40%
Education
Bachelor of Arts - Business Communications
State University of New York at Albany
Albany, NYSkills
- Operational efficiency
- Business process improvement
- Operations management
- Demand forecastingExperience with Shopify Plus and Amazon Seller Central
- Skilled in managing ERP and OMS platforms
- Expertise in shipping solutions and integrations
- Cost reduction strategies
- Problem-solving
- Customer Service: Gorgias, Zendesk, Freshdesk, Intercom
- Experience with project management software
- Expertise in data visualization tools
- Process improvement
CORE COMPETENCIES
- Operations Strategy & Execution | Supply Chain Optimization | E-Commerce Operations | 3PL & Fulfillment Management
- Process Automation & Improvement | ERP/OMS Integration | Vendor Negotiations | P&L Management
- SIOP Planning | Startup Scaling | Cost Reduction | Cross-Functional Leadership | Shopify Plus | Amazon MCF
- CIN7 | NetSuite | ShipStation | Inventory Management | International Sourcing | AI Process Implementation
Timeline
E-Commerce Operations Consultant
Hope4Cancer Treatment Centers
04.2025 - Current
Chief Operations Officer
ZzzRight
05.2024 - 01.2025
Founder & CEO
Momease
09.2019 - 10.2023
Senior Director of Operations
Puracy
02.2019 - 10.2022
Brand Director
Simply Natural
12.2017 - 03.2019
Operations Manager
ICE.com
06.2016 - 12.2017
Director of E-Commerce, Fulfillment & Logistics
ICG America
01.2008 - 12.2016
Bachelor of Arts - Business Communications
State University of New York at Albany