James Cole
Red Oak,TX
Summary
Experienced Regional Training Manager with a history of developing and implementing effective training programs across multiple locations. Strengths include strong leadership, communication skills, and ability to identify opportunities for process improvement. Demonstrated success in enhancing employee performance through innovative training strategies and initiatives. Proven track record of driving organizational growth by promoting professional development and continuous learning.
Overview
11
11
years of professional experience
Work History
Regional Training Manager
Dollar Tree/Family Dollar
Dallas, TX
01.2024 - Current
- Oversaw MST processes, including identification, assessments, and ongoing training to ensure SMITs met established standards.
- Provided subject matter expertise to support regional leadership teams.
- Facilitated training initiatives in various formats to optimize learning.
- Accompanied District Managers and Regional partners on field visits to strengthen policy enforcement.
- Lead the facilitation and implementation of new company policies, procedures, and new initiatives.
- Delivered performance feedback on MST, DMs, SMITs, and Store Managers.
District Manager
Dollar Tree Stores
Dallas, TX
09.2020 - 01.2024
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Oversaw quality of operations of 15 locations.
- Utilized TMS/iLearn for continuous education and being a SME to ensure Store Managers/ASMs are up to date and implementing growth
Store Manager
Dollar Tree Stores
Tyler, TX
06.2014 - 09.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained stockroom condition to preserve product quality.
Merchandise Manager
Dollar Tree Stores
Tyler, TX
10.2013 - 04.2014
- Assessed salesfloor needs and reviewed in-store sales and inventory levels.
- Taught sales staff to properly stock to Brand Standards and counter displays to maximize promotional effectiveness.
- Maintained daily stocking goals and actual cases stocked
- Taught and developed new talent to be SME.
Education
District Manager Advisory Board Member
01.2023
Paralegal
University of Arkansas At Little Rock
Little Rock, AR05.2005
Skills
- Budgeting skills
- Sales orientation
- Teaching and development
- Team building and motivation
- Organization
- Communication
- Reliable and trustworthy
- Coaching and mentoring
- Compliance training
- Training evaluation
- Diversity and inclusion
- Detail-oriented
- Professionalism
- Reliability
- Active listening
- Remote employee training
- Multitasking capacity
Timeline
Regional Training Manager
Dollar Tree/Family Dollar
01.2024 - Current
District Manager
Dollar Tree Stores
09.2020 - 01.2024
Store Manager
Dollar Tree Stores
06.2014 - 09.2020
Merchandise Manager
Dollar Tree Stores
10.2013 - 04.2014
District Manager Advisory Board Member
Paralegal
University of Arkansas At Little Rock
Similar Profiles
David MckindleyDavid Mckindley
OS Order Selector at Dollar Tree/Family DollarOS Order Selector at Dollar Tree/Family Dollar
Brock WarberBrock Warber
Space Planning Manager at Dollar Tree/Family DollarSpace Planning Manager at Dollar Tree/Family Dollar
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar