James Colston
New Market,Maryland
Summary
Seasoned professional with nearly 20 years of experience in the security industry, excelling in project management and sales. Proven expertise in developing strategic partnerships, managing cross-functional teams, and executing tactical plans to achieve organizational goals. Adept at desigining security systems, driving sales growth, and managing multiple projects simultaneously. Known for proactive problem-solving, efficient resource allocation, and optimizing workflows to enhance performance and reduce costs. Committed to continuous improvement and operational excellence, with a strong track record of fostering a collaborative environment and making sound, independent decisions.
Overview
10
10
years of professional experience
Work History
Director of Operations
Marathon Technology Solutions
Eldersburg, MD
08.2022 - Current
- Spearheaded the establishment of a new service department from the ground up, enhancing operational capabilities and service delivery to generate an additional $300k in revenue in the first year
- Led the restructure of employee responsibilities to increase overall productivity and efficiency.
- Increased overall gross profit by 7% through market research and adjustment of business rates and services
- Signed on new startegic partners through contract negotiation.
- Managed the day-to-day operations across all departments comprising of 37 employees, establishing and enforcing company policies, implementing necessary changes, and ensuring delivery of quality solutions to our customers.
Senior Account Executive
Marathon Technology Solutions
Eldersburg, MD
08.2022 - 08.2023
- Strategically expanded the security business by identifying and securing high-value enterprise customers that resulted in $3.5m in revenue.
- Developed and managed maintenance contracts, ensuring customer satisfaction and long-term service agreements.
- Through partnership and customer development, I was able to take the business from Silver to Platinum dealer level with Hanwha.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Established new marketing strategy for houses of worship vertical that will result in 50 new customers of the course of 2 years.
Account Executive
Vision Technologies
07.2021 - 08.2022
- Brought on a new pharmaceutical customer that resulted in an additional $800k in revenue within 6 months.
- Scheduled quarterly reviews with my customers to review system performance, end of life products, and budgeting for future needs.
- Engineering and design of security solutions to meet customer’s needs
- RFP review and contract negoatiations.
Sales Representative
Convergint Technologies
Germantown, MD
03.2020 - 07.2021
- Achieved revenue goal of $1.6m within the first 7 months
- Review and management of customers service contracts
- Management of national account sales within the local territory
- Supporting sales team with system designs and introduction of new products to existing customer base.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Service Specialists
Convergint Technologies
03.2019 - 03.2020
- Provide technical support to end users and field labor when applicable
- Diagnose, troubleshoot, debug, and repair a variety of systems
- Provided end user training
- Installation of security devices and electrified door hardware.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
General Manager
CMC Technology Group
01.2015 - 07.2019
- Developed and implemented business strategies for the company
- Worked with operations to execute growth, development and sales of technology solutions provided by the company
- Managed the company P&L while balancing the core customer service values
- Maintain knowledge of Life Safety and Fire Codes in relation to physical security.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.1998
Skills
- Operational Efficiency
- Strategic planning and execution
- Business Management
- Process Improvement
- Cost Control
- Risk Mitigation
- Team Leadership
- Decision-Making
- Staff training/development
- Customer Service
- P&L Management
- Goal Setting
- Policy Development and Enforcement
- Revenue Growth
- Business Development
Timeline
Director of Operations
Marathon Technology Solutions
08.2022 - Current
Senior Account Executive
Marathon Technology Solutions
08.2022 - 08.2023
Account Executive
Vision Technologies
07.2021 - 08.2022
Sales Representative
Convergint Technologies
03.2020 - 07.2021
Service Specialists
Convergint Technologies
03.2019 - 03.2020
General Manager
CMC Technology Group
01.2015 - 07.2019
High School Diploma -
Gaithersburg High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefits401k matchPaid time offWork from home optionCompany CultureQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Certifications System Experience
- CCure9000
- Lenel
- Salient VMS
- Genetec
- Avigilon
- Exacq
- Video Edge
- Samsung VMS
- Axis
- Hanwha
- Brivo
- DMP
- Turnstiles
- Auto Operators
- Structured Cabling
- Life Safety & Fire Code
- Electrified Door Hardware
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