James Condlin
Edgartown,MA
Summary
Dynamic professional with a solid track record in management, retail banking, lending, and customer service. Expertise in managing teams and executing projects efficiently, ensuring timely and budget-compliant outcomes. Proficient in training and mentoring personnel, upholding safety and quality standards, and employing problem-solving techniques to reduce operational downtime. Exceptional organizational and communication skills, supported by a strong technical background.
Overview
20
20
years of professional experience
Work History
Foreman
Alex Morrison Landscape
12.2022 - Current
- Led and trained lower-skilled employees in safe and productive work procedures.
- Maintained company vehicles, equipment and tools in good working order.
- Utilized advanced tools and equipment to complete project tasks.
- Maintained a safe work environment by enforcing safety regulations, policies, and procedures.
- Managed and oversaw multiple crews to maintain efficient scheduling, time, and cost.
- Ordered materials and supplies to keep the project on schedule.
Assistant Branch Manager
Rockland Trust Bank
09.2024 - 04.2026
- Assist the Branch Manager oversee daily retail and commercial branch operations
- Sales and business development
- Team leadership
- Manage daily branch functions, including vault balancing, cash shipments, and safe deposit box auditing.
Customer Service Representative
MV Savings Bank
01.2019 - 09.2020
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Assistant Manager
Navigate credit union
01.2012 - 09.2014
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Branch Manager
Edgartown National Bank
01.2006 - 07.2011
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
- Facilitated conflict resolution between customers and staff members, improving the branch’s reputation for quality service.
- Reviewed employee job performance and contribution during performance appraisal.
Education
Bachelor of Arts - Comunication
Curry College
Milton, MA05.2006
Skills
- Dedicated Work Ethic
- Multi Tasking
- Procedure Planning
- Employee Motivation
- Organizational Skills
- Crew leadership
- Attention to detail
- Decision-making
- Effective communication
- Teamwork and collaboration
AWARDS AND ACHIMENTS
First Recipient of the quarterly Customer Service Award Edgartown National Bank, Captain of college Tennis Team, Bachelor’s degree in Communication From Curry College
Timeline
Assistant Branch Manager
Rockland Trust Bank
09.2024 - 04.2026
Foreman
Alex Morrison Landscape
12.2022 - Current
Customer Service Representative
MV Savings Bank
01.2019 - 09.2020
Assistant Manager
Navigate credit union
01.2012 - 09.2014
Branch Manager
Edgartown National Bank
01.2006 - 07.2011
Bachelor of Arts - Comunication
Curry College