Microsoft Office
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James Conklin
Director of Operations
Austin,TX
Summary
Strategic and results-oriented operations leader with over 20 years of experience orchestrating high-performing teams, streamlining business processes, and achieving financial and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Director, Business Operations
Community Care
Austin, TX
01.2024 - Current
- Oversee operations for 27 clinics, ensuring seamless business processes and optimal patient care.
- Led strategic initiatives to enhance vaccination compliance, improving accountability and patient return rates.
- Optimized therapy service line processes, reducing referral backlog from 785 to 450 within 90 days.
- Manage financial performance, budgets, and payer mix strategies to maximize revenue and service sustainability.
- Collaborate with C-suite executives on strategic growth initiatives to increase patient access.
- Lead community outreach efforts, fostering partnerships to enhance healthcare delivery and accessibility.
- Develop long-term strategies for service expansion and improved operational efficiency.
Chief Operations Officer / Co-Founder
The Mind-Body Collaborative, Inc.
Austin, TX
01.2021 - 01.2024
- Designed and executed organizational vision, operational strategies, and workforce planning.
- Directed company operations, driving employee productivity and fostering a high-performance culture.
- Led talent acquisition, onboarding, and retention initiatives, ensuring workforce alignment with business goals.
- Ensured regulatory compliance and risk management across all business functions.
- Spearheaded process improvement initiatives, enhancing operational efficiency and service quality.
- Managed financial planning, capital investment, and expense control to support growth and profitability.
- Built and maintained relationships with key stakeholders, clients, and strategic partners.
Director, Clinical Operations
Harris Health System
Houston, TX
01.2018 - 01.2021
- Directed clinical operations, aligning processes with regulatory requirements and best practices.
- Partnered with medical affairs, physicians, and nursing teams to develop innovative patient care strategies.
- Managed over 1,700 patient-related contracts and a $44.5M budget, optimizing resource utilization.
- Led performance improvement initiatives, leveraging data analytics to drive operational efficiencies.
- Developed policies and procedures to enhance compliance, quality, and financial sustainability.
Business Operations Manager
Harris Health System
Houston, TX
01.2015 - 01.2018
- Developed training programs and operational resources to improve service delivery and compliance.
- Implemented process enhancements, achieving cost savings and operational efficiencies.
- Partnered with senior leadership to align business operations with strategic objectives.
- Managed data reporting and analytics to drive informed decision-making.
Project Manager – Regional
01.2013 - 01.2015
- Managed $1.8B in healthcare projects, overseeing planning, execution, and performance tracking.
- Led financial reporting and compliance monitoring for project milestones and funding requirements.
- Served as a liaison between stakeholders, ensuring effective communication and project alignment.
Senior Administrative Assistant
01.2007 - 01.2013
- Provided high-level administrative support to executive leadership, coordinating strategic initiatives.
- Managed departmental budgets, reporting, and operational workflows to optimize efficiency.
- Led cross-functional collaborations to enhance organizational performance and compliance.
Education
Master of Business Administration (MBA) - Project Management
Bachelor of Arts - Business Administration
Lean Six Sigma Yellow Belt - LSSYB
Skills
- Microsoft Office Suite
- Tableau analytics
- Adobe Professional tools
- PeopleSoft and ADP
- UKG systems
- ClickUp management
- Process improvement and analytics
- Financial oversight
- Compliance management
- Operational strategy
- Stakeholder engagement
- Project leadership
- Team management
- Performance monitoring
- Workforce planning
- Effective communication skills
- Strategic thinking abilities
- Conflict resolution techniques
- Change management strategies
- Community outreach programs
- Budget development skills
- Data collection methods
- Corporate communications expertise
- Staff scheduling proficiency
- Human resources management skills
- Crisis management capabilities
- Database development skills
- Event planning expertise
- Systems development knowledge
- Hiring and training processes
- Public speaking abilities
- Diversity and inclusion initiatives
- Product management skills
- Coaching and mentoring techniques
- Technical implementation expertise
- Professional networking skills
- Decision-making abilities
- Financial leadership skills
- Reporting and documentation proficiency
- Operations management expertise
- Organizational development strategies
- Critical thinking skills
- Relationship building techniques
Certification
- Lean Project Mgt Yellow Belt
LEADERSHIP & IMPACT
- Successfully reduced therapy service referral backlog by 43% in 90 days.
- Managed healthcare projects totaling $1.8B, ensuring timely execution and compliance.
- Directed a $44.5M budget, optimizing cost control and operational efficiency.
- Developed and led high-performing teams across multiple healthcare and business functions.
- Spearheaded strategic initiatives that improved patient access and healthcare service delivery.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 50 in the development of Therapy process improvement
- Achieved process improveents by introducing Click UP for day-to-day tasks.
Software
Click Up
UKG
ADP
Clarity
Peoplesoft
EHR - Epic
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leaveTimeline
Associate Director, Business Operations - Community Care
01.2024 - Current
Chief Operations Officer / Co-Founder - The Mind-Body Collaborative, Inc.
01.2021 - 01.2024
Director, Clinical Operations - Harris Health System
01.2018 - 01.2021
Business Operations Manager - Harris Health System
01.2015 - 01.2018
Project Manager – Regional -
01.2013 - 01.2015
Senior Administrative Assistant -
01.2007 - 01.2013
Walden University - Master of Business Administration (MBA), Project Management
University of Phoenix - Bachelor of Arts, Business Administration
- Lean Six Sigma Yellow Belt, LSSYB
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