Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

James Conlon

Brooklyn,NY

Summary

Results-driven operations leader with 6+ years of experience in Operations, vendor management, data analytics and team leadership. Skilled in Lean and Six Sigma methodologies, KPI tracking, and operational strategy. Proven ability to lead process improvements, build scalable workflows, and support global vendor relationships, including multiple business trips to India to strengthen third-party partnerships, conduct training, and drive continuous improvement initiatives.

Overview

11
11
years of professional experience

Work History

Associate Director of Operations

MediaRadar, Inc.
New York, NY
04.2023 - Current
  • Lead the Operations Analytics team consisting of managing daily vendor operations, overseeing special projects & new product initiatives, and monitoring performance metrics.
  • Oversee global vendor relationships and staffing, ensuring accurate and timely delivery of data.
  • Lead & plan offshore global vendor trips.
  • Collaborate cross-functionally on process optimization, quality, cost, and data delivery.
  • Analyze cost-benefit data and provide recommendations to leadership.
  • Support budgeting for all offshore vendors & internal projects including implementing tracking systems.
  • Conduct data focused root cause analysis to support driving department-wide continuous improvement initiatives while maintaining high-quality deliverables.

Senior Manager, Operations Analytics

MediaRadar, Inc.
New York, NY
04.2022 - 04.2023
  • Led the Operations Analytics team in supporting the Operations department as a whole including driving process improvements, KPI tracking, supporting new product initiatives & managing vendor collaboration.
  • Managed global vendor performance, staff allocation, and budget tracking.
  • Participated in offshore vendor trips.
  • Implemented scalable, repeatable procedures across multiple ad formats.
  • Analyzed project viability and managed communication across stakeholders.

Manager, Operations Analytics

MediaRadar, Inc.
New York, NY
10.2021 - 04.2022
  • Served as the primary point of contact for offshore data vendors.
  • Oversaw SLAs, escalations, capacity monitoring, and resource adjustments for multiple offshore vendors.
  • Provided insights, dashboard maintenance, and budgeting support to Executive Leadership.
  • Developed continuous improvement strategies to support department wide efforts & new Product initiatives.

Junior Manager, Operations Analytics

MediaRadar, Inc.
New York, NY
02.2021 - 10.2021
  • Managed day-to-day vendor coordination and project execution.
  • Conducted system issue impact analyses and worked with the Technology team to drive root cause reporting.
  • Developed and maintained KPIs, productivity reports, and documentation.
  • Managed onshore team of associates in supporting cross department initiatives involving commercial and technology teams.

Data Analyst

MediaRadar, Inc.
New York, NY
04.2019 - 02.2021
  • Supported day-to-day vendor coordination and project execution.
  • Tracked Operations KPIs, vendor metrics, and internal project statuses.
  • Supported Documentation development, resource planning, and process analysis.
  • Supported Operations leadership in tracking vendor budgets & cost management.

Quality Control Auditor

MediaRadar, Inc.
New York, NY
11.2018 - 04.2019
  • Performed targeted QC audits, maintained product quality conformance rates, compiled quality based reports, and contributed to special quality projects.
  • Documented defects and cross-collaborated with technology teams to develop solutions.
  • Contributed to continuous improvement projects to improve baseline quality numbers across multiple ad formats.

Junior QA Auditor

MediaRadar, Inc.
New York, NY
07.2018 - 11.2018
  • Conducted offshore & onshore operator Quality Assurance audits across multiple ad formats ensuring baseline conformance metrics are being met.
  • Escalated quality issues & bugs to internal technology and product teams for further investigation & resolution.

Intern

City Carting & Recycling
Stamford, CT
05.2014 - 01.2018
  • Supported customer service, collections, and worked on implementing the Green Initiative project.
  • Conducted data entry and supported data analytics projects to streamline operational tasks.

Intern

West Hartford Community TV
West Hartford, CT
09.2016 - 01.2017
  • Produced and edited local news packages.
  • Supported in-studio and on-location productions gaining experience in Technical directing & camera operating.

Education

Bachelor of Arts (BA) - Mass Communication / Media Studies

Central Connecticut State University
New Britain, CT
01.2018

Skills

  • Operations Strategy & Management
  • Data Analytics & KPI Tracking
  • Continuous Improvement (Lean/Six Sigma)
  • Vendor & Stakeholder Management
  • Root Cause & Cost-Benefit Analysis
  • Leadership & Team Development
  • Budget Planning & Forecasting
  • Change Management

Technical Skills

  • Looker
  • Excel
  • Google Sheets
  • Confluence
  • JIRA
  • KPI Dashboards
  • CBA
  • Root Cause Analysis

Timeline

Associate Director of Operations

MediaRadar, Inc.
04.2023 - Current

Senior Manager, Operations Analytics

MediaRadar, Inc.
04.2022 - 04.2023

Manager, Operations Analytics

MediaRadar, Inc.
10.2021 - 04.2022

Junior Manager, Operations Analytics

MediaRadar, Inc.
02.2021 - 10.2021

Data Analyst

MediaRadar, Inc.
04.2019 - 02.2021

Quality Control Auditor

MediaRadar, Inc.
11.2018 - 04.2019

Junior QA Auditor

MediaRadar, Inc.
07.2018 - 11.2018

Intern

West Hartford Community TV
09.2016 - 01.2017

Intern

City Carting & Recycling
05.2014 - 01.2018

Bachelor of Arts (BA) - Mass Communication / Media Studies

Central Connecticut State University

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