James Cook
Panama City Beach
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
33
33
years of professional experience
Work History
Bartender
Fleet Reserve
Panama City Beach
01.2024 - 06.2025
- Mixed cocktails and beverages based on customer preferences and established recipes.
- Provided exceptional customer service in fast-paced bar environment.
- Maintained cleanliness and organization of bar area throughout shifts.
- Processed cash and credit transactions accurately during busy periods.
- Trained new bartenders on procedures, drink recipes, and customer interaction skills.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Engaged customers in conversation to enhance their overall experience at the bar.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
Bartender
Murdy's Sunburn Riviera
Panama City Beach
06.2022 - 06.2025
- Mixed cocktails and beverages based on customer preferences and established recipes.
- Provided exceptional customer service in fast-paced bar environment.
- Maintained cleanliness and organization of bar area throughout shifts.
- Processed cash and credit transactions accurately during busy periods.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Regression Manager
Pharmerica
Louisville
09.1992 - 06.2025
- Managed daily operations and ensured team alignment with project goals.
- Coordinated schedules and assigned tasks to team members for efficient workflow.
- Developed training materials and conducted sessions for new staff onboarding.
- Assisted in budget tracking and resource allocation for departmental initiatives.
- Facilitated communication between departments to enhance collaboration on projects.
- Implemented process improvements to streamline operational efficiency within the team.
- Monitored project timelines and provided status updates to upper management regularly.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Cashier Floor Supervisor
Dollar General
Panama City Beach
06.2020 - 06.2022
- Supervised cashier team to ensure efficient transaction processes.
- Trained new cashiers on register operations and customer service techniques.
- Managed daily cash drawer reconciliation and maintained accurate records.
- Assisted customers with inquiries and resolved issues promptly.
- Assisted customers with returns or exchanges when needed.
Education
General Studies
Aresnal Technical
Indianapolis, IN06-1985
Skills
- Cocktail mixing
- Customer service
- Cash handling
- Inventory management
- POS systems
- Team leadership
Affiliations
- Volunteer with several veterans clubs in the area to support functions and veteran's welfare
Accomplishments
- While working at Pharmerica temporarily manages several locations while corporation was seeking full time managers. took both sites from unprofitable to profitable with in 6 months.
Timeline
Bartender
Fleet Reserve
01.2024 - 06.2025
Bartender
Murdy's Sunburn Riviera
06.2022 - 06.2025
Cashier Floor Supervisor
Dollar General
06.2020 - 06.2022
Regression Manager
Pharmerica
09.1992 - 06.2025
General Studies
Aresnal Technical
Similar Profiles
GABRIEL FaluGABRIEL Falu
President at Fleet Reserve AssociationPresident at Fleet Reserve Association
Delonte DrummondDelonte Drummond
Rigger at James River Reserve FleetRigger at James River Reserve Fleet
Maria MurrayMaria Murray
Physical Security Chief at Fleet Cyber Command/Commander U.S. 10th FleetPhysical Security Chief at Fleet Cyber Command/Commander U.S. 10th Fleet
Mitchell P. CampbellMitchell P. Campbell
Internship at Vriend, IncorporatedInternship at Vriend, Incorporated
Judy HallJudy Hall
Delivery Driver at DoorDashDelivery Driver at DoorDash