Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
James Cook

James Cook

Rowlett

Summary

Dedicated, organized, and results-driven professional recognized for successfully managing complex assignments while enhancing processes to boost efficiency and productivity. Expertise in rapidly assimilating new concepts facilitates effective delegation and contributes to improved profit margins. Proven track record of cultivating strong, mutually beneficial relationships with stakeholders at all levels, ensuring alignment and collaboration toward common goals. Committed to driving organizational success through strategic planning and innovative problem-solving.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner/Operator Truck Driver

Tuff Transit LLC
04.2024 - Current
  • Ensure inventory stock matches delivery requirements.
  • Follow set, scheduled route for daily deliveries.
  • Read maps or set GPS to determine and track daily route.
  • Ensure products are delivered in a timely manner.
  • Load and organize product inventory from warehouse into your vehicle and unload products in and out of truck as needed throughout the day.
  • Make sure inventory matches manifest (accompanying shipping document).
  • Scan or write in confirmation of delivery upon arrival to recipient client.
  • Collect signature and/or payments at delivery.
  • Deliver goods to specific locations determined by clients.
  • Check in with warehouse on delivery progress as needed.
  • Maintain and organize all delivery paperwork and deliver it to the proper personnel at the end of each shift.
  • Report any accidents or vehicle issues encountered while enroute, to supervisors.
  • Always follow rules and regulations of the road.
  • Follow all company and state enforced safety requirements for loading and unloading product.
  • Operated and maintained various truck models, ensuring compliance with safety regulations and operational standards.
  • Managed route planning and scheduling to optimize delivery efficiency and minimize downtime.
  • Conducted regular vehicle inspections and performed minor repairs to ensure reliability and performance.
  • Trained new drivers on best practices, safety protocols, and company policies to enhance team performance.
  • Implemented cost-saving strategies through efficient fuel management and vehicle maintenance practices.
  • Developed strong relationships with clients, providing excellent customer service and timely communication regarding deliveries.
  • Monitored compliance with DOT regulations, maintaining accurate logs and documentation for all trips.
  • Analyzed delivery patterns to identify areas for improvement in logistics operations, resulting in enhanced service quality.
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Warehouse Supervisor Shipping Manager

Pratt Industries
03.2019 - 03.2023
  • Oversaw daily warehouse operations, ensuring adherence to safety and quality standards.
  • Trained and mentored staff on best practices for inventory management and equipment usage.
  • Streamlined order fulfillment processes, reducing turnaround times for shipments.
  • Implemented inventory control systems, enhancing accuracy in stock management.
  • Coordinated cross-functional teams to optimize workflow and improve operational efficiency.
  • Conducted regular performance evaluations, providing feedback to enhance team productivity.
  • Developed training programs focused on safety protocols and efficient handling techniques.
  • Evaluated equipment maintenance schedules, minimizing downtime and operational disruptions.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Managed merchandise inventory transactions.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Reduced order processing times by streamlining the picking, packing, and shipping processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Shipping Forklift Operator-Trainer

Pratt Industries
05.2019 - 01.2021
  • Operated forklifts to efficiently transport materials within warehouse environment.
  • Conducted regular safety inspections on equipment to ensure compliance with regulations.
  • Collaborated with team members to optimize inventory management and reduce delays.
  • Trained new employees on safe operating procedures and best practices for material handling.
  • Implemented process improvements that enhanced loading and unloading operations.
  • Monitored stock levels and communicated restock needs to maintain workflow efficiency.
  • Maintained accurate records of shipments, ensuring documentation met company standards.
  • Assisted in developing training materials for forklift operation and safety protocols.
  • Reach and sitdown forklift operator and trainer

Customer Service Representative

Hewlett Packard, HP
09.2012 - 03.2019
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
  • Trained new team members on company policies, procedures, and systems to ensure consistency in service delivery.
  • Managed customer feedback to identify trends, improving service quality and operational efficiency.
  • Collaborated with cross-functional teams to address complex issues and streamline processes for improved outcomes.
  • Developed training materials that increased staff knowledge of product offerings and service standards.
  • Led initiatives to optimize workflow, resulting in reduced response times for customer requests.

HVAC Technician

S and E Air Conditioning and Heating
06.2004 - 02.2012
  • Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
  • Conducted routine maintenance on heating and cooling equipment to enhance longevity and efficiency.
  • Collaborated with team members to troubleshoot complex HVAC issues, improving resolution times.
  • Trained junior technicians on best practices in installation, repair, and safety protocols.
  • Implemented energy-efficient solutions for residential and commercial clients, reducing overall consumption costs.
  • Monitored system performance using diagnostic tools, identifying opportunities for enhancements and upgrades.
  • Developed comprehensive service plans tailored to client needs, increasing retention rates through personalized care.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.

Education

High School Diploma -

Garland High School
Garland, TX
05-1999

HVAC Certificate -

ATI Career Training Center-Dallas
Dallas, TX
03-2008

No Degree - Computational Science

Midwestern State University
Wichita Falls, TX

Skills

  • Attentiveness
  • Office Applications
  • PC Proficient
  • Data Updating
  • Data Entry
  • Customer Care
  • Customer Retention
  • Phone Operations
  • Telephone Etiquette
  • Upselling
  • Adaptability
  • Troubleshooting

Certification

HVAC Certified

Timeline

Owner/Operator Truck Driver

Tuff Transit LLC
04.2024 - Current

Shipping Forklift Operator-Trainer

Pratt Industries
05.2019 - 01.2021

Warehouse Supervisor Shipping Manager

Pratt Industries
03.2019 - 03.2023

Customer Service Representative

Hewlett Packard, HP
09.2012 - 03.2019

HVAC Technician

S and E Air Conditioning and Heating
06.2004 - 02.2012

High School Diploma -

Garland High School

HVAC Certificate -

ATI Career Training Center-Dallas

No Degree - Computational Science

Midwestern State University

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