James Coombs

Work History

College Hunks Hauling Junk & Moving

01.2024 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Directed initiatives to improve work environment, company culture or overall business strategy.

CAPITAL WASTE SERVICES

05.2023 - 09.2023

Implementing route strategies and new routes to optimize commercial waste collection operations, resulting in increased productivity and decreased service hours
Managing a team of 16 drivers, performing regular performance evaluations in order to provide necessary training or mentoring and ensure adherence to safety protocols and compliance with DOT regulations
Developing and maintaining relationships with key clients, resulting in increased contract renewals and referrals for new business opportunities
Monitoring drivers through Third-Eye dashcam technology and providing training when necessary, resulting in a reduction in accidents and vehicle maintenance costs.
Enhanced customer satisfaction by resolving service issues promptly and professionally.

CAPITAL WASTE SERVICES

12.2022 - 05.2023

Optimized residential waste collection operations by implementing routing strategies, which resulted in increased productivity and a notable decrease in customer service calls
Achieved a customer satisfaction rating of 91%, leading to a promotion to the role of Commercial Route Manager within five months of commencing employment at Capital Waste
Managed a team of ten drivers, conducting regular performance evaluations to ensure compliance with safety protocols and DOT regulations
Provided necessary training and mentoring to improve performance when required
Regularly inspected residential routes to identify process improvement opportunities and implemented corrective actions to enhance operational efficiency.

LANDAIR TRANSPORT

07.2019 - 11.2022

Oversaw the operations of a local, dedicated fleet of 35 drivers, ensuring they adhered to safety regulations in accordance with Landair and DOT standards
Upheld compliance with legal hours of service to safeguard the company's financial well-being
Coordinated the allocation of vehicles as per customer requests, fostering positive relationships with clients from diverse industries to meet their specific requirements
Addressed customer grievances concerning fleet operations by employing effective communication and empathy, resulting in the maintenance of customer satisfaction.

TWO MEN AND A TRUCK

11.2016 - 06.2019

Successfully established and managed a new franchise location in Florence, South Carolina
Responsibilities included overseeing Operations and Sales departments, ensuring consistency in meeting the company's goals and standards, as well as DOT and HOS regulations
Conducted quarterly safety audits for drivers and maintained up-to-date driver files
Achieved an impressive 98% customer satisfaction rating in our second year of operation, making our franchise the highest-rated location in the Southeast.

TWO MEN AND A TRUCK

04.2010 - 11.2016

Directed and coordinated daily operational business aspects with a primary focus on logistics and fleet maintenance, including sorting staff volume and adjusting routes and personnel to optimize workloads and efficiency
Regularly responded to customer inquiries in order to provide prompt responses to inquiries and address or resolve complaints under time constraints
Solely responsible for the development and implementation of training manuals for all departments, now utilized on a company-wide basis, with a proven effect of decreased employee turnover and increase in customer satisfaction.