James Copelin
Divernon,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of employees in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
General Manager
FitClub
03.2016 - 03.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
Facility Manager
FitClub
03.2009 - 03.2016
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Boosted employee satisfaction with well-maintained workspaces and prompt resolution of maintenance requests.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
- Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
Sales Manager
FitClub
04.2006 - 03.2009
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Membership Coordinator
FitClub
01.2001 - 01.2006
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Developed comprehensive reports on membership statistics for presentation to management, informing strategic decision-making processes.
- Actively engaged clients upon entrance with pleasant greeting.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Education
High school diploma - General Studies
Divernon High School
Divernon, IL06.1992
Skills
- Project Management
- Training and Development
- Customer Relationship Management
- Loss Prevention
- Quality Management
- Account Management
- Staff Training
- Advertising and Marketing
- Staff Supervision
- Schedule Management
- Expense Control
- Customer Retention
assessments
- General Manager (Hospitality), Familiar, 07/01/20, Solving group scheduling problems and reading and interpreting P&L statements
- Supervisory Skills: Motivating & Assessing Employees, Expert, 07/01/20, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Management & Leadership Skills: Impact & Influence, Proficient, 07/01/20, Choosing the most effective strategy to inspire and influence others to meet business objectives
Affiliations
- I serve as the Village President for the Village of Divernon. I also served as a trustee for six years, chairing the Public Health and Safety committee.
Timeline
General Manager
FitClub
03.2016 - 03.2023
Facility Manager
FitClub
03.2009 - 03.2016
Sales Manager
FitClub
04.2006 - 03.2009
Membership Coordinator
FitClub
01.2001 - 01.2006
High school diploma - General Studies
Divernon High School
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