Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Corbett

Philadelphia,PA

Summary

INFORMATION TECHNOLOGY ANALYST Strong in customer service, able to speak with customers with ease and confidence while using non-technical language to explain technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; actively learning the many facets of computer science and customer service. Support HQ and well over 100 branches with second level support which includes troubleshooting the more difficult software related issues as well as hardware issues. Imaging and setting up of new PC setups including Desktop and Laptops/Docking Stations and Monitors. I am a Help Desk Technical Analyst at Janney Montgomery Scott, a leading financial services firm, where I provide customer service and technical support to over 2,000 users across multiple locations. I have several years of IT experience, and I hold a CompTIA A+ certification.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Janney Montgomery Scott LLC
08.2022 - Current
  • Help Desk Technical support at the headquarters of Janney Montgomery Scott. Set up of computer hardware for new desks and maintain the hardware of existing workstations.
  • Utilizing Active Directory for computer management and end user accounts.
  • Oftentimes working hand in hand with Tier III Networking/Server/Information
  • Security to promptly resolve issues and notating, with detail, all troubleshooting steps. Local support of conferences and meetings by setting up the computer for the end user's needs including preloading PowerPoints, embedded videos, setting up
  • RDP icons for specific users, and maintaining flow among multiple users using the same equipment. Replacing motherboards, processors, fans, and expansion cards. Use of Command Prompt on local machine or remote to troubleshoot system file issues and restoring Image Health. Working with vendors to RMA broken or faulty equipment.

IT Analyst

InspirITec
10.2016 - 05.2021
  • Served as the first point of contact for the IS Department and act as a liaison between client community and DHS Department
  • Troubleshoot and problem solved core service and support challenges while applying best practices for documentation and scripting
  • Demonstrated sufficient knowledge of call log tracking to record accurately all needed information
  • Implemented basic data backup and recovery methods and apply data storage and management best practices
  • Customer service-oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills

Security Supervisor

Sovereign Security
01.2010 - 10.2016
  • Well-versed in securing a facility/premises using advanced techniques
  • Known for acting quickly in emergency situations
  • Excellent judgment aptitude with a solid ability to detect imminent threats
  • Sharp attention to detail and the ability to remember specific information

Education

Associate in Communications (AS) - undefined

Temple University
Philadelphia, PA

Skills

  • Needs Assessment
  • Linux
  • Consulting
  • IOS
  • IT Security
  • Web Design
  • Compliance Technical Proficiencies: Java
  • Strategic Planning
  • Technical Support
  • SaS
  • Project Management
  • ServiceNow
  • Microsoft
  • Andriod
  • Active Directory
  • Process Improvement
  • Software Development
  • IT Strategy
  • Network Administration

Certification

CompTIA A

Timeline

Service Desk Analyst

Janney Montgomery Scott LLC
08.2022 - Current

IT Analyst

InspirITec
10.2016 - 05.2021

Security Supervisor

Sovereign Security
01.2010 - 10.2016

Associate in Communications (AS) - undefined

Temple University

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James Corbett