James corkum
Niceville,Florida
Summary
With a proven track record at Advance Auto Parts, I excel in leadership and operations management, driving team performance and customer satisfaction. Skilled in problem resolution and efficient multitasking, I foster positive environments and achieve significant business growth, demonstrating both hard and soft skills essential for dynamic team building and strategic planning.
Diligent [Desired Position] with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager
Advance Auto Parts
06.2023 - 08.2024
- Assisted in recruiting, hiring and training of team members.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
AutoZone
08.2018 - 05.2023
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Crew Member
Fresh Greece Pizza and Subs
06.2016 - 01.2018
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Security Officer
Hilton Sandestin Beach
02.2014 - 06.2015
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Deputy Sheriff
Escambia County Sheriff's
05.2013 - 11.2013
- Provided security at various community events, ensuring a safe environment for attendees.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Provided testimony in court proceedings.
- Handled citation and traffic violation paperwork.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
Security Officer
DnA Security Services
03.2013 - 04.2013
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Referee
Emerald Coast Soccer Officials Association
01.2009 - 10.2011
- Communicated with fans, coaches, players, and other umpires.
- Promoted good sportsmanship among players.
- Collaborated with other referees to ensure consistent application of rules across all games.
- Kept track of time and scores during games
- Assisted in the development of newer referees by serving as a mentor, providing guidance on best practices for officiating.
Education
Bachelor of Science - Esports Management, Production And Performance
Harrisburg University of Science And Technology
Harrisburg, PA05-2026
Law Enforcement Basic Recruit Academy - Law Enforcement
Northwest Florida State College
Niceville, FL05-2012
High School Diploma -
Airline High School
Bossier City, LA05-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
Eagle Scout
I achieved the rank of Eagle Scout in Boy Scouting in 2007.
Languages
Spanish
Limited Working
Timeline
General Manager
Advance Auto Parts
06.2023 - 08.2024
Store Manager
AutoZone
08.2018 - 05.2023
Crew Member
Fresh Greece Pizza and Subs
06.2016 - 01.2018
Security Officer
Hilton Sandestin Beach
02.2014 - 06.2015
Deputy Sheriff
Escambia County Sheriff's
05.2013 - 11.2013
Security Officer
DnA Security Services
03.2013 - 04.2013
Referee
Emerald Coast Soccer Officials Association
01.2009 - 10.2011
Bachelor of Science - Esports Management, Production And Performance
Harrisburg University of Science And Technology
Law Enforcement Basic Recruit Academy - Law Enforcement
Northwest Florida State College
High School Diploma -
Airline High School