Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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JAMES C. ORR

Paoli,IN

Summary

Results-driven Field Service Technician with extensive experience at West Side Tractor Sales, excelling in diesel engine diagnostics and hydraulic system troubleshooting. Proven track record of enhancing customer satisfaction through effective problem resolution and meticulous documentation. Committed to safety compliance and delivering high-quality service in challenging environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Field Service Technician

West Side Tractor Sales
Bloomington, IN
02.2023 - Current
  • Diagnose and repair John Deere and other branded machines on-site
  • Perform warranty work and maintain detailed repair records
  • Operate out of a field service truck, ensuring tool organization and readiness
  • Address complex hydraulic, electrical, and mechanical issues
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.

Field Service Mechanic

Reynolds Construction
Orleans, IN
04.2020 - 02.2023
  • Maintained and repaired fleet machinery in shop and on job sites
  • Conducted DOT inspections on trucks and trailers
  • Traveled for emergency repairs and routine maintenance across multiple states
  • Conducted preventative maintenance inspections on all assigned equipment.
  • Created detailed reports outlining all completed services and repairs.

Farm Manager

Orr Farms
West Baden, USA
01.2007 - 09.2022
  • Managed farm equipment and cattle operations to ensure optimal productivity.
  • Executed seasonal hay production and conducted regular fence maintenance.
  • Planted and harvested corn and soybeans annually, maximizing yield efficiency.
  • Inspected fields regularly to ensure proper fertilization levels are maintained.

Maintenance Mechanic

USG
Shoals, IN
08.2019 - 04.2020
  • Diagnosed and repaired line equipment and forklifts
  • Collaborated with engineers for equipment installs and fabrication
  • Inspected rigging equipment per safety standards
  • Conducted periodic inspections of machine components for wear or damage.
  • Cleaned work areas after completing tasks to ensure safety compliance.

Fleet Service Assistant

Meyer Logistics
Jasper, USA
08.2018 - 06.2019
  • Managed telematics system and coordinated fleet repairs
  • Took driver breakdown calls and dispatched roadside service
  • Conducted audits and maintained accurate fleet data

Ag Service Technician

Wright Implement
Orleans, IN
10.2017 - 08.2018
  • Diagnosed and repaired tractors, sprayers, and implements
  • Handled pickups/deliveries and conducted on-site service calls
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Collaborated with team members to complete projects efficiently and effectively.

Failure Analysis Technician

Jasper Engines
Jasper, IN
04.2017 - 10.2017
  • Inspected and documented engine failures and conducted quality audits
  • Generated statistical reports summarizing trends in product defects over time periods.
  • Monitored supplier performance against established acceptance criteria and addressed any discrepancies with suppliers.
  • Collaborated with Quality Engineers in developing sampling plans for incoming materials inspection.

Caddie

Pete Dye Course
French Lick, IN
04.2009 - 08.2015
  • Provided customer service and course support for golfers
  • Carried golf bags and marked scorecards during play.
  • Assisted golfers in selecting clubs and providing advice on how to approach each hole.
  • Monitored pace of play throughout the day to ensure that groups stayed on schedule.

Shop Intern

Burton’s Off-road
Paoli, IN
08.2013 - 05.2014
  • Performed vehicle maintenance and managed shop inventory
  • Maintained accurate records of all activities performed throughout internship period.

Education

Associate of Applied Science - Diesel Technology & Agricultural Equipment Technology

University of Northwestern Ohio (UNOH)
Lima, OH
12.2016

High School Diploma -

Springs Valley High School
French Lick, IN
05.2014

Skills

  • Diesel engine diagnostics
  • Hydraulic system troubleshooting
  • Electrical troubleshooting
  • Heavy equipment operation
  • Documentation and reporting
  • Rigging and safety compliance
  • Customer service excellence
  • Preventative maintenance

Certification

  • NCCCO Certified (LBC, TLL), 10/22
  • Class A Commercial Driver’s License (CDL)
  • Certified Air Brake Technician
  • John Deere Certified Technician: Loaders, Bulldozers, Skid Steers / CTLs

Accomplishments

  • Reached Level 2 Maintenance Mechanic at USG
  • Oversaw operations for a 60+ head cattle farm
  • Completed numerous John Deere certifications
  • Successfully maintained DOT compliance for company fleet

References

References available upon request.

Timeline

Field Service Technician

West Side Tractor Sales
02.2023 - Current

Field Service Mechanic

Reynolds Construction
04.2020 - 02.2023

Maintenance Mechanic

USG
08.2019 - 04.2020

Fleet Service Assistant

Meyer Logistics
08.2018 - 06.2019

Ag Service Technician

Wright Implement
10.2017 - 08.2018

Failure Analysis Technician

Jasper Engines
04.2017 - 10.2017

Shop Intern

Burton’s Off-road
08.2013 - 05.2014

Caddie

Pete Dye Course
04.2009 - 08.2015

Farm Manager

Orr Farms
01.2007 - 09.2022

Associate of Applied Science - Diesel Technology & Agricultural Equipment Technology

University of Northwestern Ohio (UNOH)

High School Diploma -

Springs Valley High School

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