James Couch
Aspen,Colorado
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
1
1
year of professional experience
Work History
Barista
Paradise Bakery
Aspen, Colorado
07.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Input orders into point of sale system and handled customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Busser
Jing
Aspen, Colorado
07.2024 - 10.2024
- Observed tables to tend to guest needs and identify customer service opportunities.
- Maintained cleanliness of restaurant dining area throughout shift.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed inventory of cleaning supplies and tableware, ensuring availability at all times.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Front Server
Stranahans Whiskey Lodge
Aspen, Colorado
02.2024 - 04.2024
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Offered assistance to fellow team members during peak hours of operation.
- Greeted and seated guests promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Bachelor of Arts - Humanities
Stellenbosch University
South Africa11-2015
Skills
- Team member support
- Dietary restrictions knowledge
- Point of sale (POS) system operations
- Food sales and promotion
- Customer service excellence
References
- Max Ben Hamoo, Stranahans, 9706187733
- Dyan Bronstein, Paradise Bakery, 6236065129
- Erika, Jing, 5628185854
Languages
Native English Speaker
Timeline
Barista
Paradise Bakery
07.2024 - Current
Busser
Jing
07.2024 - 10.2024
Front Server
Stranahans Whiskey Lodge
02.2024 - 04.2024
Bachelor of Arts - Humanities
Stellenbosch University
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