James Coward
Brooklyn
Summary
Dynamic operations manager with a proven track record at Suite 704 Restaurant and Bar, excelling in cost reduction and vendor negotiation. Expert in staff supervision and menu development, I foster strong customer service and team collaboration, driving significant improvements in productivity and satisfaction. Proficient in QuickBooks and dedicated to operational excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner and Operations Manager
Suite 704 Restaurant and Bar
Brooklyn
06.2017 - 05.2020
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Restaurant Manager
Esavoy Restaurant and Bar
Brooklyn
03.2012 - 07.2017
- Created new menu items based on customer feedback and industry trends.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved conflicts among employees in an effective manner.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Owner and Manager
After Dark Sports Club
Brooklyn
09.2007 - 01.2012
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hired and trained new department managers to increase team oversight and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Project Manager
Island Taping and Plastering Construction
Brooklyn
02.1990 - 01.2012
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Managed multiple projects with competing deadlines simultaneously.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Education
Bachelor of Science - Business Management
Ashworth College
Norcross, GA05-2005
Skills
- Operational management
- Cost reduction
- Vendor negotiation
- Staff supervision
- Customer service
- Menu development
- Staff management
- Staff hiring
- QuickBooks
- Spreadsheet
Affiliations
- Sports
- Traveling
- Playing Music
- Cultural Events
Certification
- Food Handler's Certificate
References
References available upon request.
Timeline
Owner and Operations Manager
Suite 704 Restaurant and Bar
06.2017 - 05.2020
Restaurant Manager
Esavoy Restaurant and Bar
03.2012 - 07.2017
Owner and Manager
After Dark Sports Club
09.2007 - 01.2012
Project Manager
Island Taping and Plastering Construction
02.1990 - 01.2012
Bachelor of Science - Business Management
Ashworth College
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