Summary
Overview
Work History
Education
Skills
Timeline
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James Cox

Winston-Salem,NC

Summary

Accomplished Regional Operations Manager with a proven track record at SouthernCarlson, enhancing organizational effectiveness and customer satisfaction. Skilled in operational efficiency and fostering outstanding employee relations, I led initiatives that significantly improved performance outcomes. Expert in workforce planning and interpersonal communication, my leadership has consistently driven team collaboration and professional growth.

Overview

21
21
years of professional experience

Work History

Regional Operations Manger

SouthernCarlson
11.2013 - Current
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.

Operations Manager

Simpson Strong-Tie
04.2004 - 11.2013
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Associate of Arts -

James Madison University
Harrisonburg, VA
05-1998

Skills

  • Operational efficiency
  • Excellent interpersonal skills
  • Warehouse management
  • Staffing oversight
  • Outstanding communication skills
  • Workforce planning
  • Facility management
  • Customer service management
  • Relationship building
  • Employee relations

Timeline

Regional Operations Manger

SouthernCarlson
11.2013 - Current

Operations Manager

Simpson Strong-Tie
04.2004 - 11.2013

Associate of Arts -

James Madison University

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James Cox