Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Work Availability
Work Preference
Interests
Timeline
OfficeManager

James Craven

West Roxbury,MA

Summary

Seasoned Service Manager with extensive experience at Chestnut Hill Realty, specializing in project management and team leadership. Successfully enhanced service efficiency and cultivated interdepartmental collaboration, resulting in a notable increase in customer satisfaction. Expertise in streamlining operations and problem-solving has led to significant improvements in service quality management and employee development. Career goals include further advancing operational excellence and fostering a culture of continuous improvement.

Overview

25
25
years of professional experience

Work History

Handyman

jc and son home repairs
Boston, MA
01.2010 - Current
  • Used professional grade tools and equipment to perform wide range of handyman services.
  • Replaced broken light switches and outlets.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
  • Painted walls and ceilings to refresh the look of a room or area.
  • Responded quickly to service calls, including replacing filters, smoke alarms and locks to ensure safety and well being of tenants.
  • Assessed customer needs and provided appropriate solutions.
  • Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep properties clean and safe.

Service Manager

chestnut hill realty
Chestnut Hill, MA
10.2020 - 12.2024
  • Promoted effective collaboration between service and other departments.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Maintained composure in high-pressure scenarios.
  • Implemented consistent procedures enhancing service efficiency.
  • Oversaw selection and onboarding of new hires for the service division.
  • Conducted candidate interviews and advised on hiring choices.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.

Maintenance Technician

brookline development corp
Brookline, MA
01.2019 - 01.2020
  • Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
  • Diagnosed mechanical problems using visual inspections and test instruments.
  • Monitored inventory levels of replacement parts and supplies needed for repairs.
  • Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Conducted electrical repairs on motors, lighting systems, and other related components.
  • Disassembled appliances to diagnose problems and facilitate repairs.

Education

Certificate of Technical Studies - Appliance Repair, Domestic And Commercial Hvac

Bay State School of Technology
Canton, MA
06-2009

Certificate of Technical Studies - Construction Supervisor And Home Inspection

Wentworth Institute of Technology
Boston, MA
06-2006

Certificate of Technical Studies - Electrical And Basic Fire Alarm

Jatc Electrical Training Center
Boston, MA
06-2005

Skills

  • New employee hiring
  • Project management
  • Documentation and reporting
  • Problem-solving
  • Workplace safety
  • Multitasking and organization
  • Supply ordering
  • Maintenance and repair
  • Team leadership
  • Employee training and development
  • Estimating and quoting
  • Maintenance planning
  • Vendor sourcing
  • Staff supervision
  • Reliable and responsible
  • Service quality management
  • Critical thinking
  • Preventive Maintenance

Affiliations

  • gardening and organic farming
  • fitness and outdoors
  • art and crafts

Languages

English
Native language
Spanish
Elementary (A2)
A2

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsCompany Culture

Interests

Organic gardening

Arts and crafts

Timeline

Service Manager

chestnut hill realty
10.2020 - 12.2024

Maintenance Technician

brookline development corp
01.2019 - 01.2020

Handyman

jc and son home repairs
01.2010 - Current

Certificate of Technical Studies - Appliance Repair, Domestic And Commercial Hvac

Bay State School of Technology

Certificate of Technical Studies - Construction Supervisor And Home Inspection

Wentworth Institute of Technology

Certificate of Technical Studies - Electrical And Basic Fire Alarm

Jatc Electrical Training Center

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James Craven