JAMES CRAWFORD
Austin,TX
Summary
Resilient and organized leader who is proficient in organizing schedules, managing inventory and enhancing financial controls. Can effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Ability to recognize team weaknesses and optimize plans to drive growth.
Overview
18
18
years of professional experience
Work History
Assistant Manager of Operations
Sweetwater Oyster Bar
01.2023 - Current
- Maintained necessary staffing needs through developed hiring and retention methods.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
General Manager
Superior Fence & Rail Inc.
08.2021 - 01.2023
- Supported back office procedures, including hiring and employment processes
- Aligned new initiatives with operational processes by effectively coordinating plans, resources, and teams according to established procedures
- Established objectives for staff, monitored performance, and coached on strategies to improve results
- Effectively monitored and maintained proper inventory levels to achieve positive bottom line results.
- Developed and implemented strategies to increase sales and profitability.
Training Coordinator
Steiner Ranch Steakhouse
06.2011 - 08.2021
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Scheduled and coordinated training sessions, including booking facilities and arranging necessary meetings
- Provided coaching and mentoring to employees.
Associate Manager
Cracker Barrel Restaurant
01.2006 - 06.2011
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within store.
- Mentored and supported over 40 employees to create strong workplace culture.
- Consistently achieved controllable company wide goals and consistently recognized district and region wide for achievements
Education
ASSOCIATES DEGREE WITH CONCENTRATION IN BUSINESS MANAGEMENT - BUSINESS MANAGEMENT
Austin Community College
Austin, TXSkills
- Leadership training
- New hire on-boarding
- Program management
- Staff development plans
- Training solutions development
- Verbal communication
- Speak some Spanish
- Employee Supervision
- Purchasing and Planning
Timeline
Assistant Manager of Operations
Sweetwater Oyster Bar
01.2023 - Current
General Manager
Superior Fence & Rail Inc.
08.2021 - 01.2023
Training Coordinator
Steiner Ranch Steakhouse
06.2011 - 08.2021
Associate Manager
Cracker Barrel Restaurant
01.2006 - 06.2011
ASSOCIATES DEGREE WITH CONCENTRATION IN BUSINESS MANAGEMENT - BUSINESS MANAGEMENT
Austin Community College
Similar Profiles
Katelyn BarrosKatelyn Barros
Night Shift Manager at SweetWater Bar And GrillNight Shift Manager at SweetWater Bar And Grill
Sara BakerSara Baker
Hostess/Server at Sweetwater Gourmet Deli & BarHostess/Server at Sweetwater Gourmet Deli & Bar
Dabra H. BeyeneDabra H. Beyene
Server at Hanks Oyster BarServer at Hanks Oyster Bar