James Crawford
Tulsa,OK
Summary
Accomplished Senior Manager at Dave & Buster's, adept in strategic planning and cross-functional team leadership. Expertly mediated employee conflicts and spearheaded operational efficiency improvements, significantly enhancing business performance. Skilled in corporate communications and business performance management, consistently delivered projects on time and within budget, fostering high-performing teams and driving organizational success.
Overview
16
16
years of professional experience
Work History
Senior Manger
Dave & Buster's
Tulsa, OK
12.2008 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Established effective communication channels between different departments within the organization.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Delegated work to staff, setting priorities and goals.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Facilitated team meetings and workshops to align on goals and strategies.
Education
Bachelor of Arts - Liberal Studies
University of Oklahoma
Norman, OKSkills
- Business performance management
- Reporting oversight
- Corporate communications
- Strategic planning
- Troubleshooting and problem resolution
- Cross-functional team leadership
Timeline
Senior Manger
Dave & Buster's
12.2008 - Current
Bachelor of Arts - Liberal Studies
University of Oklahoma
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