James Cribb
Pensacola,FL
Summary
Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands.
Overview
30
30
years of professional experience
1
1
Certification
Work History
System Administrator II
Sanametrix Inc.
Pensacola, FL
01.2024 - Current
- Led security remediation initiatives as primary administrator, focusing on risk mitigation and system integrity within the organization.
- Administered Vulnerable Item Tasks (VIT) while aligning operations with CISA and DOD regulatory requirements.
- Achieved effective vulnerability management by leading remediation initiatives and training desktop operations team on best practices. Streamlined ticket delegation process to optimize response times. Enhanced team capabilities in addressing vulnerabilities through targeted training sessions.
- Managed comprehensive vulnerability remediation efforts, utilizing ServiceNow, ForeScout, and Tenable to ensure security compliance for devices not updated through MECM or manually overseen by the Operations Department.
Desktop Support Specialist III
Sanametrix Inc.
09.2020 - 01.2024
- Managed ticket processing operations for local and remote users, leveraging Bomgar remote support portal and ServiceNow ticketing systems to ensure timely resolution of issues.
- Executed management of user accounts and permissions through Microsoft administrative tools, enhancing system security and user access control.
- Managed imaging and configuration of PCs for onboarding new employees via Microsoft Deployment Toolkit.
- Managed deployment of McAfee Endpoint Encryption and ForeScout Cybersecurity to enhance overall device protection and mitigate security risks.
- Configured and maintained GlobalProtect VPN to ensure reliable remote connectivity for users.
- Guided users through daily challenges and training issues to improve overall satisfaction and proficiency.
- Facilitated training for new desktop support specialists, enhancing their proficiency in application usage and ticket processing. Contributed to team success by addressing individual troubleshooting and software installation challenges.
- Troubleshot and resolved user issues across multiple platforms, including Windows 10/11, Microsoft Office 365, and Adobe Creative Cloud, enhancing overall user experience.
- Utilized ServiceNow ticketing system to maintain precise repair records and document all maintenance tasks performed.
- Managed end user support for Kansas City office, addressing technical issues for 100+ users and extending assistance to additional users across the United States.
- Managed comprehensive remediation strategies for security vulnerabilities, focusing on key and dirty endpoints to uphold federal standards.
- Administered desktop support software repository on Microsoft SharePoint, ensuring efficient organization and retrieval of resources.
Sr. Desktop Support Administrator
DST Systems Inc. (SS&C) Kansas City, MO
Kansas City, MO
05.2017 - 03.2020
- Managed ticket processing workflows for local and remote users, ensuring timely resolution via BMC Remedy web app and ServiceNow systems.
- Executed management of user accounts and permissions through Microsoft administrative tools, enhancing system security and user access control.
- Managed imaging and configuration of PCs for onboarding new employees via Microsoft Deployment Toolkit (MDT).
- Configured and managed McAfee Endpoint Encryption alongside CyberArk Viewfinity EPM Agent to ensure secure access and control over applications.
- Configured and maintained remote connectivity solutions via AT&T Connect VPN and Cisco AnyConnect VPN to support user accessibility.
- Guided users through daily challenges and training needs to ensure effective utilization of resources.
- Developed and implemented training modules for service desk staff, focusing on essential troubleshooting skills and situational fixes.
- Diagnosed and resolved technical issues while providing user support across multiple devices and operating systems, specifically Windows 7/10 and Microsoft Office 2010/2013/2016.
- Recorded detailed maintenance activities and ensured accuracy of repair logs through BMC Remedy and ServiceNow ticketing systems.
- Executed comprehensive support and manpower deployment for various office transitions, contributing to successful company reorganization and modernization.
- Managed end user support services for Kansas City office, addressing technical issues for over 1,100 in-house users and supporting remote users across North America and Canada.
Desktop Administrator III
Tek Systems (Americo Life Inc.) Kansas City, MO
Kansas City, MO
01.2017 - 05.2017
- Managed ticket processing operations for local and remote users through service center desktop web app, ensuring timely resolution of issues.
- Executed management of user accounts and permissions through Microsoft administrative tools, enhancing system security and user access control.
- Managed imaging and break-fix support for new hire PCs, ensuring seamless integration into the organization.
- Guided users through daily challenges and training concerns to improve overall satisfaction and proficiency.
- Guided help desk team in mastering essential troubleshooting techniques and tailored fixes for diverse technical challenges.
- Managed troubleshooting and maintenance for a wide range of devices and operating systems, including Windows XP/7, Microsoft Office 2003/2010, and mobile platforms like iPhone, iPad, Android, and Blackberry.
- Recorded and tracked all maintenance tasks, ensuring comprehensive documentation of repair activities.
Desktop Administrator III
Adkore Megaforce (Kansas City Southern Rail) Kansas City, MO
Kansas City, MO
10.2014 - 01.2017
- Streamlined normal ticket processing procedures to enhance support response times for service desk inquiries.
- Managed critical user requests by delivering timely solutions for last-minute and emergency concerns.
- Coordinated weekly team meetings to discuss progress on daily ticket processing metrics and ongoing project developments.
- Achieved operational efficiency through successful upgrades from Windows XP to Windows 7. Enhanced user experience by facilitating a smooth transition from Office 2007 to Office 2010. Minimized downtime by delivering software updates on schedule.
- Executed effective troubleshooting strategies for IT issues, encompassing hardware and software, server access, permissions management, network repairs, and printer support.
Desktop Administrator II
OneNeck IT Services (Russell Stover Candies) Kansas City, MO
Kansas City, MO
07.2014 - 10.2014
- Managed ticket processing workflows, ensuring timely resolution for local and remote users.
- Administered inventory control processes utilizing Motorola MC9090 and Intermec Trakker 2425 handheld scanners through Windows Mobile Device Center and Motorola Mobility Services Platform.
- Executed comprehensive management of company devices through Dell KACE K1000, enhancing operational efficiency.
- Administered Windows Server Update Services (WSUS) for timely software updates and installations, enhancing operational efficiency.
- Administered user accounts and permissions to ensure secure access and compliance through Microsoft administrative tools on Windows 7.
- Performed diagnostic assessments and repairs on Dell, HP, and Canon printing devices to enhance operational efficiency.
- Guided users through daily challenges and training concerns to improve overall satisfaction and proficiency.
- Compiled and organized visual guides and documentation for company processes to facilitate knowledge sharing within the IT department.
- Updated legacy processes on the wiki to streamline information access and support team collaboration during the transition.
Desktop Support Technician
Randstad Technologies (American Century Investments) – Kansas City, MO
Kansas City, MO
04.2014 - 07.2014
- Managed ticket processing operations for local and remote users to ensure efficient handling of hardware and software requests using BMC Service Desk Express, SCCM, and Lotus Notes.
- Achieved enhanced data security by deploying effective data encryption measures for desktop and laptop systems with Trend Micro Full Disk/Data Encryption. Facilitated secure deletion and maintained rigorous equipment inventory to safeguard sensitive information.
- Participated in company-wide migration from Lotus Notes to Microsoft Outlook 2013, ensuring seamless transition and user adoption.
Regional Desktop Support Technician
Polsinelli Shughart Law Offices - Kansas City, MO
Kansas City, MO
03.2012 - 01.2014
- Executed ticket processing operations while providing comprehensive support for multiple remote attorney offices within a 200-mile radius of Kansas City, MO.
- Delivered comprehensive user support and maintenance services for various devices and operating systems, ensuring optimal functionality across platforms such as iPhone, iPad, Android, and Blackberry.
- Utilized IQTrack ticketing system to maintain precise records of repairs and document all maintenance tasks performed.
- Ensured precise tracking and maintenance of loaner equipment inventory to support operational efficiency.
- Facilitated seamless transition of 1300+ user PCs to Windows 7 and Microsoft Office 2010 to enhance operational efficiency.
- Executed comprehensive office relocation for over 700 users from three distinct locations to new Polsinelli headquarters in Kansas City, MO.
- Executed installation and configuration of multiple new print servers across various offices during Windows 7 migration.
- Oversaw administration of account permissions and network shares, optimizing access controls and user management in Microsoft Server environments.
Service Desk Team Lead
Advanced Technology Services (Kiewit Power Engineers) - Lenexa, KS
Lenexa, KS
03.2011 - 03.2012
- Facilitated efficient processing of service desk tickets to enhance user support experience.
- Facilitated prompt resolutions for users facing emergency situations requiring swift support.
- Facilitated weekly team meetings to review current and upcoming status of daily ticket processing metrics and projects.
- Facilitated seamless upgrades from Windows XP to Windows 7, resulting in improved system efficiency. Executed transitions from Office 2007 to Office 2010, enhancing user capabilities and software functionality.
- Executed comprehensive troubleshooting for IT-related challenges, focusing on hardware, software, server access, network repairs, and printer assistance.
- Facilitated connectivity for Android, iPhone, and iPad devices to both network and Exchange server, ensuring seamless access.
- Executed new hire onboarding processes, including account creation, shared drive access, and network printer configuration in Microsoft Server 2003/2008R2.
- Managed the creation of user email accounts on Microsoft Exchange Server 2007 to support organizational operations.
- Created user telephony accounts utilizing PBX and IP phone systems. Supported hardware setup with Polycom, Cisco, Avaya, and Nortel devices.
- Assisted in troubleshooting devices using tone generator and line tester. Replaced wiring on PBX switch as needed with punch down block and punch down tool.
Senior Service Technician
Cybertech Computer Services - Gulf Breeze, FL
Gulf Breeze, FL
07.2009 - 02.2011
- Diagnosed and repaired a wide range of hardware and software problems, including extensive virus removals and data recovery efforts.
- Performed on-site service calls to support customer care initiatives for local businesses and residences.
- Delivered ongoing technical support and maintenance for small business and home networks, ensuring optimal functionality and customer satisfaction.
Help Desk Administrator (Temp position)
Allstate Ins - Mobile, AL
Mobile, AL
09.2008 - 10.2008
- Executed comprehensive upgrade initiative, ensuring seamless integration of new technology to support call center functionality.
- Resolved technical issues for end-users, enhancing operational efficiency and user satisfaction.
- Provided timely support via phone, email, and chat, maintaining high service quality standards.
Field Engineer II
Lockheed Martin (Northrup Grumman Ship Systems) - Pascagoula MS
Pascagoula, MS
01.2007 - 06.2008
- Executed precise installation and alignment of Aegis weapon systems to ensure operational readiness of new destroyers under construction.
- Delivered targeted training on equipment usage to US Navy sailors, preparing them for effective ship operations upon commissioning.
Aegis Radar Technician
U.S. Navy - Worldwide
Worldwide
10.1996 - 07.2006
- Executed ten years of active duty service in U.S. military, including two years in Navy's Advanced Electronics Computer Training program.
- Achieved recognition through three successful tours in the Persian Gulf. Enhanced team capabilities by implementing training in fire control, search and rescue, and weapons handling. Elevated leadership skills and electronics proficiency through targeted training programs.
- Concluded service in July 2006, earning an honorable discharge for exemplary conduct.
Education
Security+
Dioin Training
Online2026
CYSA+
Dion Training
Online2025
ITIL V4
Dion Training
Online2023
CompTIA A+ IT Technician
New Horizon Computer Learning Center
PensacolaCompTIA A+ Essentials
New Horizon Computer Learning Center
Pensacola, Floridaundefined
United States Navy
Dahlgren, Virginia01-1998
Information Technology
Advanced Electronics Computer Training Center
Great Lakes, Illinois01-1997
Skills
- Proficient in Microsoft Office Suite and Windows operating systems
- Supervised experience in local area network setup and management
- Proficient in administrative tools for user and group management in Server 2003/2008/2008R2/2012
- Over 5 years' experience configuring routers and switches, and performing troubleshooting tasks for connectivity, speed, and packet loss issues
- Skilled in managing and configuring TCP/IP, DNS, and DHCP
- Experience working in 6000 user environment including extensive Global Protect and Prisma Access VPN and network connectivity setup and troubleshooting including numerous VIP's, Presidents, Vice-Presidents and Shareholders of the corporation
- One year experience setting up Domain, DHCP, DNS, and network shares using Microsoft Server 2008R2/2012 and VMWare Workstation 8/9
- Eleven years' experience using SCCM, MECM and Microsoft System Center for software installs, updates, profile backup and restore as well as workstation and laptop imaging
- 8 years' experience using Bigfix and Bomgar clients for hardware and software troubleshooting and software installs, updates, etc
- Twelve plus years' experience creating and managing Exchange Email accounts as well as assigning delegate permissions, mapping PST files, and creating archives and rules to streamline the users email experience
- Six years' experience installing, managing and troubleshooting VOIP (Voice Over IP) devices including Avaya, Nortel and Cisco IP phones, handsets, headsets and other peripherals as well as soft-phone support using Microsoft Teams and Cisco Jabber
- Six years' experience installing, configuring and managing teleconferencing/virtual meeting environments using numerous hardware and software applications including Skype, Teams, Cisco WebEX, Microsoft Lync, Polycom and Tandberg systems
- 4 years' experience using Trend Micro Full Disk Encryption (Hardware) for Desktops and Data Encryption (Software) for Laptops as well as Microsoft BitLocker
- 5 years experience conducting security remediations using ServiceNow, ForeScout, Tenable, Microsoft Defender
Certification
Attained CompTIA A+ Essentials/A+ IT Technician, ITIL V4, Dell Desktop/Notebook/Workstation Support Certified, Dell TechDirect Enterprise Support, Dell Client Foundations
Timeline
System Administrator II
Sanametrix Inc.
01.2024 - Current
Desktop Support Specialist III
Sanametrix Inc.
09.2020 - 01.2024
Sr. Desktop Support Administrator
DST Systems Inc. (SS&C) Kansas City, MO
05.2017 - 03.2020
Desktop Administrator III
Tek Systems (Americo Life Inc.) Kansas City, MO
01.2017 - 05.2017
Desktop Administrator III
Adkore Megaforce (Kansas City Southern Rail) Kansas City, MO
10.2014 - 01.2017
Desktop Administrator II
OneNeck IT Services (Russell Stover Candies) Kansas City, MO
07.2014 - 10.2014
Desktop Support Technician
Randstad Technologies (American Century Investments) – Kansas City, MO
04.2014 - 07.2014
Regional Desktop Support Technician
Polsinelli Shughart Law Offices - Kansas City, MO
03.2012 - 01.2014
Service Desk Team Lead
Advanced Technology Services (Kiewit Power Engineers) - Lenexa, KS
03.2011 - 03.2012
Senior Service Technician
Cybertech Computer Services - Gulf Breeze, FL
07.2009 - 02.2011
Help Desk Administrator (Temp position)
Allstate Ins - Mobile, AL
09.2008 - 10.2008
Field Engineer II
Lockheed Martin (Northrup Grumman Ship Systems) - Pascagoula MS
01.2007 - 06.2008
Aegis Radar Technician
U.S. Navy - Worldwide
10.1996 - 07.2006
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United States Navy
Security+
Dioin Training
CYSA+
Dion Training
ITIL V4
Dion Training
CompTIA A+ IT Technician
New Horizon Computer Learning Center
CompTIA A+ Essentials
New Horizon Computer Learning Center
Information Technology
Advanced Electronics Computer Training Center
Personal Experience
- I have run three Dell PowerEdge 1950 servers with Windows Server 2008R2 as BOINC Distributed Computing Clients.
- I run a small Media Server with Windows 11 and Plex for streaming media throughout the house to about 7 devices including a couple desktops and laptops as well as an iPad, PS5 Gaming Console and a couple smart phones.
- I currently host 6 online gaming servers out of my home accessible anywhere in the world. Configuration of said servers required pretty extensive network and server configuration including statically assigning IP addresses, DNS configuration, Port Forwarding, etc.
- I have installed my own Domain and DNS servers using both Windows Server 2008R2 and a Trial version of Windows Server 2012 on a VMWare Workstation 8/9 virtual machine.
- For Network security, and due to the large amounts of streaming I do, I have disabled wireless encryption altogether and enabled an “Allow Only” MAC address filter for better control over my network. I have also installed and run DD-WRT firmware on my ASUS Gigabit Router.
- I have personally built about 20 desktop PC's over the years as I am a huge nerd and that is what we do.