James Crockett
Viera,FL
Summary
I have been in the automotive business since 1990. Positions include- salesman, service advisor, service director, used car manager and general manager. My resume shows 3 different positions since 2011. They have all been for the same owner. I do not jump from store to store. I feel my success has come from personal drive, process, the leaders I have worked for, and most of all, my employees. In today's business, it is important to understand the workings of all departments to maximize profitability, growth and to have all departments working together for one common goal. My experience as a manager with Autonation and Hendrick Automotive have given me the ability to have a strong financial department while continuing to develop people, work with their strengths to achieve our objective.
Overview
26
26
years of professional experience
Work History
General Manager
Acura Of Melbourne
06.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Opened new Acura point and was profitable 1st year in business with year over year growth.
Used Car Sales Manager
Lexus Of Melbourne
04.2016 - 06.2020
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Service Director
Lexus Of Melbourne
10.2011 - 04.2016
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained high CSI standard
- Worked with all departments to meet/exceed dealership goals.
Service Director
Rick Hendrick Toyota
03.2005 - 10.2011
- Grew service gross by over $75k in first 3 months, and tripled gross by Oct 2011.
- Maintained high CSI and ESI to further growth.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Service Director
Autonation Toyota Arapahoe Rd
05.1998 - 03.2005
- Managed team of over 35 employees.
- Maintained a high level of CSI
- Grow department gross while managing expenses to Maximize department net.
- Trained employees to maximize efficiency
- Responsible for all aspects of service operations
Skills
- Profitable in 1st year of business as a brand new Acura point during a pandemic
- Increasing annual net-currently on pace to double 2022's net profit
- 2 year Acura Precision dealer award-on track for 3rd year
- Above Acura national average in service and sales CSI
- 7% points above Acura's average for service effectiveness
- 12% above Acura's average for sales efficiency
- #1 in the district for YOY new car sales growth and #1 YTD for New car objective
Accomplishments
- Acura's precision dealership awards-1st 2 years in business and on track for the 3rd.
- Rocky Mountain Toyota parts and service group president.
- Graduate of the Toyota Executive Management School
- Numerous awards for Hendrick Automotive service management.
- 1 of 4 dealers to be on the board for Toyota CSI initiative-program to redo and streamline Toyota's CSI measurements in the early 2000's.
- Successful growth and CSI in every position that I have held.
References
Rick Grieser 970.689.2537 Fixed ops Manager
John Cuestas 321.795.0338 Sales Assoc.
Hal Burright 470.658.2342 Acura Dist. Sales Representative
Jon Cunningham 252.617.2868 Airline Pilot
Timeline
General Manager
Acura Of Melbourne
06.2020 - Current
Used Car Sales Manager
Lexus Of Melbourne
04.2016 - 06.2020
Service Director
Lexus Of Melbourne
10.2011 - 04.2016
Service Director
Rick Hendrick Toyota
03.2005 - 10.2011
Service Director
Autonation Toyota Arapahoe Rd
05.1998 - 03.2005
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