JAMES CROFF
Muskegon Heights,MI
Summary
Results-driven Project Specialist and Operations Supervisor with expertise in information technology and 911 services. Delivered impactful project outcomes through effective data analysis, large-scale project management, and employee development. Committed Quality Technician with experience in ensuring product quality and compliance, recognized for identifying defects and implementing corrective actions.
Overview
35
35
years of professional experience
Work History
Quality Technician
Howmet Aerospace
Whitehall, MI
04.2025 - Current
- Implemented process improvements to enhance product reliability and consistency.
- Collaborated with production teams to troubleshoot quality issues and develop solutions.
- Conducted inspections to ensure compliance with quality standards and specifications.
- Trained new staff on quality control protocols and inspection techniques and common defects.
- Collaborated with engineering to create the Core 1st piece process and created tracking spreadsheets.
Supervisor, 911 Mobility Operations
Intrado Life and Safety
Longmont, CO
10.2006 - 03.2024
- Successfully lead my team through the AT&T VoLTE product launch, AT&T Single source migration, and AT&T LBR launch.
- Managed team of 6-12 professionals.
- Oversaw team of 6-12 professionals to ensure effective operations.
- Successfully led my team through the AT&T VoLTE product launch, AT&T Single source migration, and AT&T LBR launch.
- Recruited, hired, and trained new employees for the Implementation and Project Specialist teams.
- Took over Project Specialist team for 1 ½ years during management transition, ensuring continuity and stability.
- Collaborated with cross-functional teams to develop the ATTMO Strategic Account plan that was used as the template for the entire Mobility business unit.
- Defined project deliverables, system requirements, and monitored status of tasks for the highly visible NJ HCAS to NCAS conversion and VoLTE technology roll out.
- Identified inefficiencies and recommended over 20 process improvements, enhancing operational workflows.
- Demonstrated Flexibility, teamwork, and dedication by taking over the Project Specialist team for 1 ½ years during a transition of management duties.
- Developed PowerPoint presentations and other forms of media to present quarterly operations progress reports to the executive team.
- Defined project deliverables, system requirements, and monitored status of tasks for the highly visible NJ HCAS to NCAS conversion and VoLTE technology rollout.
Manager
Pharmerica
Longmont, CO
11.1999 - 10.2006
- Recruited, managed, and mentored 16 billing and collection professionals, fostering team development and enhancing overall performance.
- Managed a portfolio of $7,000,000 in average monthly revenue for 11 long-term care pharmacies.
- Oversaw billing and collections for third-party insurers, federal Medicare, state Medicaid programs, self-pay customers, and national accounts, ensuring accurate processing and compliance.
- Managed billing and collections of third-party insurers, Federal Medicare, State Medicaid programs, self-pay customers, and national accounts.
- Project management: Successfully implemented the installation of a new online billing system at 8 different pharmacies throughout the US, including a weeklong training program on the new software.
- Recruited, managed, and mentored an average of 16 billing and collection professionals.
- Delivered monthly metrics dashboard and aging reviews to senior management, including VP and regional directors, to inform strategic decision-making.
Supervisor/Quality Technician
Donnelly Applied Films Corp
Longmont, CO
08.1991 - 09.1998
- Supervised team of 12-16 employees in daily manufacturing duties
- Created daily rotation schedules that minimized machine downtime
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports, to detect production problems.
- Developed production tracking and quality control systems, analyzing operational reports to identify and resolve production issues
- Worked in different positions across departments including 4 years as supervisor and 2 years as Quality technician.
Education
Diploma - General Studies
Oakridge High School
Muskegon, MI01-1985
Accounting and Business Management
Jordan Business College
Fremont, MI01-1990
Skills
- Quality data analysis
- Data management
- Process control
- Process testing
- Process improvement
- Lean process improvement
- Critical thinking
- Skilled collaborator and mentor
- Dependable
- Interpersonal/communication skills
Intrado Training Programs
- Created Apprenticeship program
- Created Mentor program
- Foundations of Leadership program
- 6-week leadership academy "Foundations of Leadership"
- Customer Service Excellence program
- Over 100+ in-house technical trainings
Timeline
Quality Technician
Howmet Aerospace
04.2025 - Current
Supervisor, 911 Mobility Operations
Intrado Life and Safety
10.2006 - 03.2024
Manager
Pharmerica
11.1999 - 10.2006
Supervisor/Quality Technician
Donnelly Applied Films Corp
08.1991 - 09.1998
Accounting and Business Management
Jordan Business College
Diploma - General Studies
Oakridge High School